Learning Coordinator

Location
Sunbury-On-Thames, England
Salary
£13 - £14.50 per hour
Posted
03 Aug 2017
Closes
31 Aug 2017
Ref
13815335/001
Contact
Emily Howley
Job Level
Co-ordinator
Contract Type
Interim
Hours
Full Time

Learning Coordinator- Sunbury- Oil and Gas/ Energy

This role is responsible for the administration and end-to-end delivery of a portfolio of training sessions. The Learning Coordinator (LC) is responsible for ensuring that duties are performed to a high quality, within agreed timeframes, and through the application of company standard processes.

Client Details

Our client is a renowned, leading brand within the Oil and Gas industry based in Sunbury-on-Thames

Description

Learning Coordinator- Sunbury-on-Thames- Oil and Gas/ Energy

Key Responsibilities of the Learning Coordinator:

  • Act as the 'Single Point of Accountability' for the end-to-end administration of a portfolio of assigned sessions. Ensure that session tasks are completed accurately, to a high quality and within pre-agreed timescales.

  • Provide onsite 'moderator' & first level issue resolution support to sessions delivered virtually via Adobe Connect & via High Definition Distance Learning (or other virtual technology)

  • Ensure consistency of the delegate and faculty session experience through the clear and consistent application of standard operating processes as applied across all learning delivery platforms.

  • Ensure that any issues which may compromise the viability or quality of any assigned sessions are promptly identified, communicated and actioned / escalated as appropriate.

  • Responsible for ensuring the production of status report updates which are accurate and have been produced with appropriate rigour and attention to detail.

  • Despatch of pre-session course work and joining instructions; the maintenance of delegate attendance and training records, and the close out of sessions through the timely collection of event evaluation forms (MtM & MTL)

  • Ensure that ongoing session changes are communicated clearly and promptly to faculty and stakeholders.

  • Ensure that delegate queries are answered clearly, promptly and politely.

  • Establish sound day-to-day relationships with members of the Logistics team, LCs from other portfolios and offices, Onsite Coordinators and globally based local-contacts. Build positive fruitful relationships with external vendors and faculty.

  • Work collaboratively with colleagues across teams to assist different portfolios at peak times.

Profile

Key competencies:

Essential Skills and Exposure

  • Able to demonstrate working knowledge in establishing mutually beneficial relationships.

  • Able to demonstrate problem solving and 'customer service' skills.

  • Proven ability to prioritise own work effectively in a busy, multi-faceted role.

  • A self-starter, able to progress issues and work under own steam; but aware of the need to escalate and seek advice or guidance as required.

  • A proactive team player; willing to work outside of immediate scope of role, sometimes at a higher level and happy to 'pitch in' at particularly busy times.

  • Evidence of good communication skills; previous exposure in tailoring messages as appropriate to different audiences.

  • Numerate with a basic understanding of data analysis and reporting.

  • Proficient use of virtual learning environment (VLE) and on line classroom (OLC) HDDL and Adobe Connect learning platforms, or a proven ability to learn similar applications at speed

Core Competencies

  • Excellent organisational skills; a confident and flexible approach to coping with fast moving, and frequently shifting priorities to ensure goals and deadlines are met.

  • High level of technical competencies.

  • Very close attention to detail and a methodical and systematic approach to day to day work; ensuring the absolute reliability and integrity of your outputs and system updates.

  • Good interpersonal, communication & relationship building skills; particularly with external and distant internal stakeholders.

Technical & Professional Competencies

  • A good level of practice in standard Microsoft Office Software packages

Job Offer

A long-term interim opportunity, working as a Learning Coordinator within a renowned organisation based in Sunbury-on-Thames.

Parking and canteen on site

£13-14.50ph

TEMP UNTIL NOV 2017 (potential to extend)