L&D Manager

Chertsey, England
£38000 - £40000 per annum + Car allowance
21 Sep 2017
19 Oct 2017
Emily Smoothy
Contract Type
Full Time

L&D Manager - Customer Service




My client, a global Tech business are looking for an L&D Manager to join their Customer Service team in a newly created role. Based in their Surrey offices, you will be responsible for rolling out a new soft skills module to their European subsidiaries and contact centres. Experience in a similar L&D Manager role is essential.

It is vital you come from a similar background working within an electronics or industrial business. An understanding of processes such as repairs, parts and working closely with Engineers is also key. You will align with the current L&D offering by reviewing, delivering and managing all processes and content.

Duties will include:

Create and deliver training to partners and colleagues at all levels

Project managing the global training framework in Europe

Act as the key Empathy Subject Matter Expert in Europe, helping to sustain high scores across the team

Developing and maintaining relationships with key stakeholders across Europe

Review technical product training and distribute through the correct systems

Analyse data and KPIs to identify areas of improvement

Travel will be required around 1-2 times a month, so you must be willing to travel around their 18 subsidiaries. Solid L&D and training experience is essential for this role as they need someone who can come in and really hit the ground running. On top of a £40,000 basic salary, they are also offering a car allowance and great benefits package. Send in your CV today!

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