HR Operations Manager - Workday (London), 6 month FTC

Frazer Jones
City of London, England
£50000 - £55000 per annum
09 Oct 2017
25 Oct 2017
Caroline Gentles
Job Type
HR Systems
Contract Type
Full Time

Our client are a well-recognised business based in the City with approx. 1800 employees across Europe. In line with their continued growth and development, they are looking for a strong HR Operations candidate who also has strong hands on BAU Workday experience. You will manage the onshore relationship with the HR Delivery team and ensure that the service meets high quality standards at all times whilst working in a fast paced and constantly changing business environment. You will also work in partnership with the Global HRIS team on future system enhancements and changes to Workday and other Global HR Solutions and associated processes to deliver an excellent employee experience.

Role requirements

  • Manage the onshore relationship with Shared Services and monitoring SLA's
  • Develop continuous improvement strategies that deliver greater customer outcomes
  • Identify and design service enhancement improvements for Shared Services and the wider HR team. Collaborating with global colleagues and peers to ensure consistency across all divisions. Contributing to the HR Digital delivery and governance framework
  • Act as a Workday super user, being a go-to specialist for Workday and Process issues and challenged within HR
  • Overseeing escalated enquires relating to HR and work with Shared Services to deliver the required outcomes
  • Deliver expert advice and guidance to Shared Services
  • Actively coach and mentor Shared Services on new and existing processes to build knowledge and expertise in the team
  • Identify knowledge gaps and work with the offshore Process Leads to build action plans
  • Lead the writing, review and redesign where appropriate of working desktop procedures
  • Working understanding of all legislative and company policies and guidelines
  • Manage the relationship with external vendors, where applicable
  • Provide Non UK HR Operations support
  • Working in partnership with onshore teams such as Payroll, Reward, ER relating to processes and escalations
  • Providing support and audits on key operational processes such as immigration
  • Support the various audits within HR on key HR processes and activities

Essential Requirements

  • Experience in a HR Operations related role
  • Hands on Workday experience
  • A track record of building, maintaining and managing strong relationships within an global business and across many different stakeholder groups.
  • The ability to effectively assess and resolve complex issues and problems
  • Experience of working collaboratively with an offshore partner
  • Detailed knowledge of HR Service processes and practices
  • Knowledge of relevant legislative requirements
  • Excellent communication and well developed interpersonal skills
  • Strong customer service skills
  • Strong process and quality improvement background. Experience in process redesign for working desk top procedures, Lean six sigma would be advantageous but not essential
  • CIPD qualification

SR Group is acting as an Employment Business in relation to this vacancy.

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