HR Service Delivery Manager

Harvey Nash
West Midlands, England
£50000 - £60000 per annum
09 Oct 2017
16 Oct 2017
Melody Ebsworth
Contract Type
Full Time

HR Service Delivery Manager



£50,000 to £60,000

The role of HR Service Delivery Manager is critical to this fast-paced professional services, Global organisation and pivotal in delivering the people strategy.

Key Responsibilities:

This role is responsible for delivering on our employee experience ambitions and enhancing the level of service provided to the organisation today and into the future.

With direct oversight of the Service Delivery and Reporting & Systems teams, there is a requirement for strong leadership and people management capability as well as a customer focused approach to maximising team performance and servicing business needs.

You will work in partnership with the HR Leadership team and HR Business Partners, you'll be given the opportunity to put your ideas on the table, lead on business wide projects and share best practice within an established HR function.

  • Develop and deliver HR Services strategy (3+ years)
  • Accountability for service delivery performance by off-shore teams and third party providers (i.e. delivering in accordance with SLAs)
  • Project lead on all strategic HR Operations projects (i.e. GDPR, Paper lite, automation etc).
  • Ensure effective two-way communication between HR Ops, HR and the business

Skills & Experience:

  • International service delivery experience
  • Enhancing service delivery through teaming / stand-ups and escalations
  • Strong project management skills (Prince 2 qualified preferred but not essential)
  • Programme and change management
  • Process mapping and continuous improvement
  • Process communications experience (i.e. employee portal content development / FAQs etc)
  • Client and relationship-focused, possessing a range of influencing, personal impact and communication skills that will ensure credibility with the business, and HR colleagues
  • Ability to manage own and others' time effectively, and take accountability for actions while still maintaining a collaborative team environment
  • Excellent reporting skills and attention to detail

Harvey Nash HR

We are Harvey Nash HR, specialists in finding and attracting the brightest HR talent to your business. We are part of Harvey Nash, a global professional recruitment consultancy and IT outsourcing service provider.

We operate from 40 offices covering the USA, Europe and Asia. More than any other HR recruiter, we actively invest in our community through our established HR surveys, market intelligence and networking events.

With over thirty years' experience working with the HR community, our consultants are true experts in what they do. We think every recruitment experience should be a positive one.