HR Process Specialist

City of London, England
£45000 - £55000 per annum
10 Dec 2018
07 Jan 2019
Georgia Constantine
Contract Type
Full Time

A leading global law firm based in The City are recruiting for a HR Process Specialist to join their team. Reporting into the Senior Manager, this role will focus on providing specialist expertise to manage and develop services across the HR function. You will take the lead in mapping and developing processes along with identifying opportunities for improvement. As the HR Process Specialist, you will be responsible for:

Mapping and developing HR processes, ensuring consistency across HR sub functions

Identifying and implementing process improvements to enhance customer experience, increase quality and deliver efficiencies by working closely with key stakeholders

Monitoring specific service levels and KPI's to identify and resolve issues whilst documenting and reporting on relevant metrics

Supporting the change control process and providing input to the scoping, resourcing, planning and implementation of changes

Liaising with 3rd party providers to ensure services are delivered to meet business requirements, against agreed contractual parameters and with end to end process and service experience in mind

Ensuring HR data and documentation is handled appropriately

Dealing with escalated issues from within HR Ops and the GSC etc.

Supporting the design, development and implementation of new technologies to enable service delivery teams to manage process and service changes

Assisting with regular quality reviews and audits, developing and delivering against any action plans that may arise

Participating in HR and business projects wherever process mapping or service improvements are key requirements

Facilitating focus groups to ensure stakeholder feedback is built in to process and service design

Maintaining a thorough understanding of employee regulations, industry trends, current practises, new developments and applicable laws, brining process and service best practice into the business

As the HR Process Specialist, you will possess:

Credible subject matter expertise and associated experience of business process design and mapping

Project management and internal consulting skills along with strong analytical capabilities

Strong problem solving, facilitation and decision-making skills

Relevant experience in hands on HR service delivery and HR process improvement

Strong communication and stakeholder management skills

Ability to effectively plan, set priorities and manage several projects simultaneously

Strong written and verbal communication skills to effectively collaborate at all levels within the organisation

Strong business acumen

Strong relationship management skills

Sound understanding of contemporary HR practices and HR best practice

Strong knowledge of employment legislation and HR systems

If this HR Process Specialist role is of interest, please apply directly.