HR Process Specialist
A leading global law firm based in The City are recruiting for a HR Process Specialist to join their team. Reporting into the Senior Manager, this role will focus on providing specialist expertise to manage and develop services across the HR function. You will take the lead in mapping and developing processes along with identifying opportunities for improvement. As the HR Process Specialist, you will be responsible for:Mapping and developing HR processes, ensuring consistency across HR sub functionsIdentifying and implementing process improvements to enhance customer experience, increase quality and deliver efficiencies by working closely with key stakeholdersMonitoring specific service levels and KPI's to identify and resolve issues whilst documenting and reporting on relevant metricsSupporting the change control process and providing input to the scoping, resourcing, planning and implementation of changesLiaising with 3rd party providers to ensure services are delivered to meet business requirements, against agreed contractual parameters and with end to end process and service experience in mindEnsuring HR data and documentation is handled appropriatelyDealing with escalated issues from within HR Ops and the GSC etc.Supporting the design, development and implementation of new technologies to enable service delivery teams to manage process and service changesAssisting with regular quality reviews and audits, developing and delivering against any action plans that may ariseParticipating in HR and business projects wherever process mapping or service improvements are key requirementsFacilitating focus groups to ensure stakeholder feedback is built in to process and service designMaintaining a thorough understanding of employee regulations, industry trends, current practises, new developments and applicable laws, brining process and service best practice into the businessAs the HR Process Specialist, you will possess:Credible subject matter expertise and associated experience of business process design and mappingProject management and internal consulting skills along with strong analytical capabilitiesStrong problem solving, facilitation and decision-making skillsRelevant experience in hands on HR service delivery and HR process improvementStrong communication and stakeholder management skillsAbility to effectively plan, set priorities and manage several projects simultaneouslyStrong written and verbal communication skills to effectively collaborate at all levels within the organisationStrong business acumenStrong relationship management skillsSound understanding of contemporary HR practices and HR best practiceStrong knowledge of employment legislation and HR systemsIf this HR Process Specialist role is of interest, please apply directly.