- HR Data Management Specialist required to join fast paced shared service environment that is hugely rewarding for the right candidate.
- Very well paid with great benefits and fantastic working environment.
HR Data Management Specialist, Uxbridge, Pharmaceutical
The client is a market leading pharmaceutical company that is looking to bring on an HR Administrator within there HR Shared Service
HR Data Management Specialist, Uxbridge, PharmaceuticalProvide end to end support for employees and managers reaching out to HR Operations via phone, live chat, web submit or email.
Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies.
Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.
Obtain and evaluate information from customer's, clarify request and make recommendations and/or implement appropriate actions.
Proactively identify trends in customer's queries and escalate common concern that need to be addressed company-wide.
Use knowledge management tools effectively to ensure accuracy of information and stays abreast of changes in knowledge management content.
Maintains deep knowledge of Workday and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday exposure)
Assist employees with navigation of web tools, including self-service
Work closely with HR data management team and & HR Partners (tier 2) to ensure all procedures are followed and requests completed within service level agreements.
Other responsibilities include coaching to colleagues and managers. Ongoing training initiatives and helping to train colleagues. There will also be projects related to operational effectiveness and continuous improvement.
Independently does research on policies and queries and is able to interpret client people policies
May act as an internal subject matter expert on client transactions/processes
May identify process improvement opportunities within Tier 1 and HR and between client and vendors.
Evaluates cases as received & uses judgment to ensure it is handled in the best way possible, while maintaining a focus on the customer exposure and managing time expectations.
HR Data Management Specialist, Uxbridge, PharmaceuticalExcellent expertise in standard MS Office software (word, excel, PowerPoint)
Able to handle multiple tasks and assignments simultaneously while maintaining customer communication
Customer Service background
Able to touch type
Excellent written communication (language and grammar).
Excellent verbal communication including excellent listening skills.
Must work well, both independently and with a team.
Able to work in collaborative, cross functional team and influence without authority
Ability to work and maintain resilience in a fast paced, rapidly changing environment.
HR Exposure preferred
High level of integrity and ability to maintain confidentiality of information
Ability to understand root cause of issues and effectively problem solve
Able to present information to customers clearly and concisely and respond to challenging problems
Strong analytical skills and sound knowledge of reporting tools
Excellent time management, planning and organisational skills and ability to work to tight deadlines
Familiar with case management and the use of the intranet for information searching
HR Data Management Specialist, Uxbridge, PharmaceuticalFantastic working environment, with great amenities.
The chance to join a market leading organisation.The chance to join a close team that values its staff.Extremely well paid for an HR Administrator.On site free car parkNegotiable working hoursFull training providedTemp to perm opportunityGreat benefits.