Head of Shared Services

Middlesbrough, England
£70000 - £80000 per annum
16 Jan 2019
13 Feb 2019
Jaclyn Needham
Contract Type
Full Time

This is a permanent role based in the North East.

Client Details

Professional services based in the North East.


The successful candidate will be the own all HR processes, ensuring consistency, standardisation, alignment and integration across HR functions, enabling effective end-to-end process management. Drive process engagement, so that HR and the business understand process activities and can realise their benefits

Develop and monitor Service Level Agreements and Key Performance Indicators covering all HR functional services that meet business requirements. Identify, analyse and report on trends in order to inform appropriate HR and business strategies.

Lead HR engagement with third party providers to ensure services are delivered to meet business requirements, against agreed contractual parameters and with end to end process and service experience in mind.

Monitor trends and ensure process or service issues are identified and resolved, working proactively with others in HR and the wider organisation.

Support the design, development and implementation of new technologies, enabling service delivery teams to manage process and service changes.


This is a real man management role where you will need to inspire and motivate a team of 40 people, whilst raising the morale and momentum.

You will be responsible for creating a customer focussed environmemt which KPIs and SLAs to suit.

Experience in management of large shared services teams.
* A strong working knowledge of hr systems
* Experience improving SLA's, managing resources, building a high performing team along with developing effective relationships with key stakeholders.
* Change and project management skills
* Commercial acumen with strong influencing skills.

Job Offer

£70,000 - £80,000 + bens