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HR Services Team Leader

Employer
Network HR Recruitment Ltd
Location
London
Salary
£45000 per annum
Closing date
14 Feb 2019

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Sector
Housing
Contract Type
Permanent
Hours
Full Time
Job Type
HR (General)

Job Details

HR Services Team Leader
Permanent
£45,000
London


The purpose of this role is to support the Head of HR Shared Services with the day to day operational performance of the HR SSC, and partner with the business to ensure the HR Shared Service function provides world class service. An important part of the role will be working across different functions within one team, identifying continuous process improvement opportunities and ways to enhance the customer experience. The Team Leader will manage a team of HR Administrators to deliver an exceptional, high-quality service to employees and managers; adhering to SLAs and complying with statutory requirements. This will also include mentoring and
supporting the ongoing development of this population and future next generation talent.

Role:

- Build and maintain relationships with key stakeholders, through regular and open communications, including attendance at key meetings to represent the HR SSC agenda.
- Share team activities and capacity with key stakeholders and inform the HR SSC Lead of upcoming activities that may lead to increase in demand.
- Share ideas and feedback on improving the customer experience. Act on any feedback received (positive and constructive) and put in place action plans to address areas of concern to enhance customer satisfaction and SLAs/KPIs.
- Lead and motivate the HR SSC team to deliver an exceptional service, ensuring team members have the skills and knowledge to deliver on agreed outcomes.
- Coach and develop HR Administrators, ensuring clear objectives are set and aligned with the broader HR SSC strategy.
- Proactively manage team and individual issues, including time and attendance, absence management and performance management.
- Own and participate in various HR Projects as required, providing subject matter expertise and operations input to requirements.
- Support with operational readiness for implementation of new systems or processes.


Skills:

- Experience of working in an HR Shared Services team
- Strong stakeholder management and relationship building skills
- Ability to influence and persuade across all levels of seniority
- Strong leadership skills
- Strong coaching and mentoring skills;
- Sound judgement and decision-making skills
- Excellent analytical and problem-solving skills
- Excellent customer service skills
- High level of accuracy and attention to detail essential
- Exceptional written and verbal communication skills

If this is something of interest, please do apply quoting reference: 480104398

Company

Established in 2003, Network HR have emerged as one of the UK's leading HR recruitment agencies. We have a proven track record of delivering industry-leading recruitment solutions to a broad and varied client base, both in the UK and internationally. Increasingly our activity is focused on the mid to upper end of the HR employment market, and a significant proportion of our assignments now fall under the search and selection banner on either a retained or exclusive recruitment partnership. Assignments are clearly defined and delivered in a focused and transparent manner, and our search processes are always geared toward identifying the highest calibre of individual on each and every occasion.

We are recruitment professionals first and foremost, and it is this recruitment expertise that makes us a valued business partner. We also have a passion for the HR industry built on our combined experience in the HR recruitment sector, and this extends throughout our work, allowing us an extensive network of trusted industry contacts.

We are confident it’s our honest, knowledgeable and straightforward approach that has been key to our success: it is the reason companies trust us time and time again to recruit human resources professionals on their behalf, and the reason HR professionals trust us to point their career in the right direction.

To arrange a meeting with one of our consultants send your details to info@networkhr.co.uk or call 0121 450 5030.

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