L&D Coordinator

Sunbury-On-Thames, England
£14 - £15 per hour
19 Feb 2019
22 Feb 2019
Emily Howley
Contract Type
Full Time

Varied role coordinating high volumes of global training sessions across the business, updating LMS, setting up virtual/ webex training, training needs analysis

Client Details

Global organisation in Sunbury


L&D Coordinator - Sunbury - Oil & Gas

The Learning Solutions Coordinator role is responsible for:

  • ensuring that emails sent to the HRLS Inbox are responded to promptly and in a professional, fulsome and clear way - making sure that the query has been properly answered.

  • proactively ensuring that Inbox FAQs and other tools and templates are updated and kept relevant to changing circumstances. Ensuring that you remain aware of developments in the wider team - right across HRLS so enabling you to identify and respond effectively to new lines or trends of enquiry.

  • ensuring that as many queries as feasible are dealt with by the Inbox team - so helping to realise efficiencies in the wider team.

  • researching answers to questions which are not covered in existing FAQs and ensuring that any learning's are communicated promptly to colleagues and at Inbox team meetings.

  • ensuring that any issues which occur in the automated interface between HRLS's main LMS system (MyLearning) and the MtM evaluation tool are mitigated promptly. Assisting with issue tracking and management; liaising with the dedicated MtM team and at representing HRLS at meetings as required.

  • Preparation, QA and distribution of light/tactical reporting in support of client and stakeholders. Completion of standard Inbox team reporting to track team response rates and quality metrics are being met.

  • establishing sound and fruitful day-to-day relationships with members of the Logistics teams, LCs & Delivery Leads from across the global team in support of the resolution of client and end-user queries. Following up with LCs and Delivery Leads to ensure that forwarded/delegated queries are responded to within agreed timeframes.

  • engaging with the wider team, suggesting better ways of working, demonstrating a commitment to 'continuous improvement'. Liaising with the wider team to produce clear handovers to your team counterparts in the other HRLS regions.

  • participating in relevant focused project work, contributing to the 'Continuous Improvement' of the team's processes, tools, templates and systems.


L&D Coordinator - Sunbury - Oil & Gas

Essential Skills and Experience (years and nature)

  • Able to demonstrate problem solving and 'customer service' skills
  • Proven ability to prioritise own work effectively in a busy, multi-faceted role.
  • A self-starter, able to progress issues and work under own steam; but aware of the need to escalate and seek advice or guidance as required.
  • A proactive team player; willing work outside of immediate scope of role, sometimes at a higher level and happy to 'pitch in' at particularly busy times.
  • Evidence of good communication skills; experience in tailoring messages as appropriate to different audiences.
  • Numerate with a solid understanding of data analysis and reporting.

Core Competencies

  • Excellent organisational skills
  • High level of technical competencies.
  • Very close attention to detail and a methodical and systematic approach to day to day work; ensuring the absolute reliability and integrity of your outputs and system updates.
  • Good interpersonal, communication & relationship building skills; particularly with external and distant internal stakeholders.
  • An innovative approach; seeking simple, 'best fit' solutions to challenges with a good understanding of the wider LSC context.

Technical & Professional Competencies

  • Proficient in the use of standard Microsoft Office Software packages.
  • Good Excel skills would be especially advantageous.

Job Offer

10 month temp to possible perm L&D Coordinator role - Sunbury

£14-15ph inc holiday

Working for a large global oil & gas company

Parking on-site or free shuttle bus from Feltham station

Canteen on-site