HR Employment Law Consultant

Hinckley, England
£30000 - £31000 per annum
20 Feb 2019
20 Mar 2019
Leona McCarthy
Job Type
HR Consultant
Contract Type
Full Time

Job Purpose: To provide HR and Employment Law Advice to CIPD members and HR-inform subscribers.

Job Overview : The role requires you to work within a team providing legally compliant advice and HR assistance to CIPD members and HR-inform subscribers by telephone alongside generating new business leads and passing these to the appropriate sales team. This is a fantastic opportunity working for a HR Employment Law consultancy.

Day-to-Day Responsibilities

  • To work in line with the departmental KPI's, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA's.
  • To ensure that personal knowledge of employment law and HR best practice is continually updated.
  • To advise, assist and guide clients with all employment law/HR enquiries received.
  • To actively own cases to resolution, building rapport and relationships with clients on each interaction.
  • To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
  • To take ownership and responsibility for ongoing cases.
  • To provide support and advice to clients in regards to information/documentation to assist them in implementing the advice provided, this will include drafting correspondence when appropriate.
  • Review client documentation and provide advice accordingly taking the client's internal terms and conditions into account.
  • Attend legal briefings and internal company training to ensure that advice provided is compliant with current law and our service standards.
  • Ensure departmental protocols are adhered to ensuring a high quality level of service is provided at all times.
  • Attend client visits, meetings and conference calls as required to assist/advise with any employment law/HR related matters.
  • To assist with requests for articles or taking part in Webinars, which have an employment law/HRM/employee relations element.
  • To offer clients options regarding the take up if other products we provide and make recommendations accordingly.
  • Attend departmental or office team meetings.
  • Maintain a professional and responsible attitude at all times.
  • Able to work as part of a busy team.
  • Carry out any other tasks deemed necessary by the Management Team from time to time.