HR Services (and Systems) Manager

Marlow, England
car, bonus, loads!
19 Mar 2019
01 Apr 2019
Peter Reid
Contract Type
Full Time

As the HR Services (and Systems) Manager in Marlow, you will manage the team of HR Advisors who are responsible for the HR transactional/first line response service to the business and key stakeholders

You will also lead the implementation and roll out of the HR Database within the UK, being accountable for its timely and efficient launch within the business, both to the HR team and the key stakeholders.

Client Details

Our client is a significant player in their specialist field.



  • To supervise the workload, prioritisation of tasks and provide guidance to the HR Advisors. To ensure that an effective, efficient and proactive first line response service is delivered to the key stakeholders within the Company.
  • You will also lead the implementation and roll out of the HR Database within the UK, being accountable for its timely and efficient launch within the business, both to the HR team and the key stakeholders.
  • To take active responsibility for the internal processes and procedures held within HR. Ensure they are fit for purpose, streamlined, and deliver continued support to the key business leaders.

HR Service Delivery & Team Management

  • Provide leadership & guidance to the HR Advisors to ensure that departmental SLA's are met.
  • Liaise with the HRBP's and HRD to set appropriate SLA's and monitor performance against these to ensure smooth delivery of a front-line ER service.
  • Monitor caseload of each HR Advisor to ensure each has a challenging and varied caseload, and that each HRBP is being fully supported from cross-divisional HR Advisory support.

Employee Relations:

  • Be a company expert in relation to all legislative and people initiatives, working effectively with all levels of management to provide a comprehensive and pragmatic HR service.
  • Work with the HRBP's and HRD to ensure resource and support is available from the HRA's to plan and implement projects such as redundancies, department / site restructures, acquisition onboardings.

HR Metrics and HRIS:

  • Work closely with colleagues to lead the implementation of the HR Database within the UK and hold ownership for its management and accuracy.
  • Be the UK lead for the HR Database, responsible for system set up, maintenance, data accuracy, reporting/output.
  • Create appropriate dashboards using data from the database for relevant HR team members, to enable HR metrics to be gathered and analysed, for longer term business solutions.
  • Operate as the UK lead for the self-service module element of the database, acting as first line support to employees on the module. Actively promote usage of the module, including delivering training and support to ensure maximum utilisation of the database.
  • Identify current and future needs of the business from a HR and data/process analytics view, offering pragmatic, progressive, technological and commercially sound problem-solving solutions; including new modules e.g. L&D, compensation & benefits, automation of the PDR process.
  • Hold overall responsibility for HR Management Information; developing information which the business can use to make decisions and reporting findings to senior management and beyond.

Policy and Process:

  • Work with the relevant members of the HR teams to critically analyse all processes and procedures within the HR department, suggesting and championing improvements identified.
  • Develop any procedural changes identified/agreed, and implement those changes in conjunction with the HR team.

Learning and Development:

  • Work with the HR Advisors to identify business and/or individual requirements for training and/or development opportunities to ensure continued personal and professional development is promoted. Where appropriate make recommendations for external training to be undertaken.
  • Promote & utilise the company PDR program to appraise & develop the performance of reports.
  • Work with the Talent Acquisition and Development Manager on initiatives relevant to the HR Services team, including working with the HR Advisors to identify development needs from HR caseload.


To apply for the role of HR Services (and Systems) Manager in Marlow, your profile will closely match:


  • Experience of implementing and working with key HRIS systems.
  • Demonstrable experience within a data systems environment, with exposure to implementation of a database system.
  • Solid employment law knowledge.
  • Line management experience, preferably of a HR Services or HR Operations team.
  • Ability to travel to sites round the UK with overnight visits.
  • Strong demonstrable skills in influence and communication with all levels of the business.
  • Evidence of managing data, systems and analytical skills.
  • Able to work in a fast paced, challenging and, commercially focused business.
  • Experienced in identifying and implementing continual improvement measures.
  • Demonstrative evidence of understanding key HR processes.


  • Knowledge of SAP Success Factors.

Job Offer

This HR Services (and Systems) Manager role offers:

  • £6050 car or car allowance.
  • 20% bonus scheme.
  • 25 days plus Bank Holidays.
  • Life assurance 4 x death in service.
  • Laptop and mobile.