Customer Service Advisor - using fluent - French, German, or Italian

A great opportunity to provide business to business customer service excellence to a range of customers and clients. You will be business fluent in both English and French, German, or Italian.

Client Details

Customer Service Advisor - using fluent - French, German, or Italian: A leading provider of support services to many of the worlds leading companies. Rapidly expanding and going though a period of exciting change.

Description

Customer Service Advisor - using fluent - French, German, or Italian with English speaking, Basingstoke

• Speaking in French, German, or Italian plus great English
• Writing and reading emails in French, German, or Italian and English, these must be accurate
• Dealing with queries 80% in European language, 20 % in English
• Dealing with customer service/queries
• Making and receiving phone calls
• Updating member accounts
• Updating CRM system
• Using bespoke IT systems/CRM - Must be good at systems
• Strong use of Excel, Word and Outlook
• Creating well written and articulate letters and emails to internal and external customers
• Working in a fast paced and busy
• General customer service skills
• Dealing with complaint handling
• Completing general admin duties

Profile

Customer Service Advisor - using fluent - French, German, or Italian - Based in Basingstoke

You will have have gained customer service experience from working in an office, hotel reception retail or comparable sector.

You will be competent in:

• Speaking in French, German, or Italian plus great English
• Writing and reading emails in French, German, or Italian and English, these must be accurate
• Dealing with queries 80% in English and 20% in French

Job Offer

Customer Service Advisor - using fluent - French, German, or Italian: £12 per hour dependant on experience and language, additionally the chance to quickly grow your career in a fast paced rapidly growing organisation.