Employee and Social Media Communications Specialist
Identifying, creating and coordinating the delivery of communications in order that the reputation of the business is optimised, customer satisfaction increases, employee and agent engagement is supported, and business change is communicated successfully.
Reporting to the Senior Manager for Employee Communications and working alongside the Group Head of Employee Communications you will:
*Champion employee communications and ensure that relevant information is communicated with passion, commitment and energy across the business to relevant audiences.
*Support the build and management of employee communications strategies and own their execution to ensure all internal stakeholders are informed, engaged and proud to be a member of the group.
*Support the Senior Manager Employee Communications to produce an annual employee communications plan that promotes an ethos of open, relevant and energetic communications across the business.
*Act as an internal journalist identifying and telling stories in the most impactful way in HQ Leeds, and supporting the countries to do the same.
*Identify and create any new employee communications/digital channels as required and ensure their effective use by employees across the organisation.
*Work closely with internal stakeholders, for example, HR, to ensure that relevant and effective communication is delivered to support any change initiatives as required.
*Provide communications support to employees across all of the business as required.
*Devise and implement feedback mechanisms to identify and measure the effectiveness and relevance of the communications strategy and make suggestions for improvements.
*Work with third party suppliers and internal stakeholders to ensure that campaigns are effectively delivered.
*Utilise, whenever possible, any social media channels that can help promote an effective two-way exchange of information with employees thereby optimising employee engagement and understanding of important communication objectives i.e. understanding of the company's purpose, strategy and values.
*Proactively seek opportunities to influence and motivate at all levels to promote, communicate and support embedding of the sustainability agenda, business strategy and customer and agent experience.
*Work with the wider communications, investor relations, corporate affairs and sustainability teams in the UK and across the Group to position the company as an ethical business.
*Ensure sustainability and component activities are a key part of employee communication strategies; to develop a strong a sense of business ethics into the corporate culture, motivate ethical behaviours and belief in the sustainability agenda.
*Ensure employee communications are an effective two-way channel that optimises engagement and understanding of the business values, vision and strategy.
The ideal candidate:
Proven experience in the field of media / communications
Experience of coordinating in a matrix management structure
Educated to degree level in appropriate discipline
High level digital media design and management qualification
Demonstrates an proactive, credible and focused approach
Able to present information verbally and in writing to logically and persuasively influence others
Demonstrate capability to analyse and draw inferences from multiple sources of information to inform decision making
Demonstrates an awareness of cultural issues and responds with empathy
Demonstrates capability to vary communication style appropriately for different end users
Excellent written and verbal communication and close attention to detail
Ability to assess and select appropriate communications routes for different messages and audiences
Good organisational and project management skills and ability to work to tight deadlines
Creative and translates vision into outcomes
Ability to support the development of strategy, execute and evaluate communications strategies
Understanding the latest developments in organisational communications
Taking the lead on social media handling, proactively placing good news stories, dealing with enquiries and producing media releases
Please be aware that The Conduct of Employment Agencies and Employment Businesses Regulations 2003 require us to hold work seeker records for a year in most circumstances.
Macmillan Davies is a specialist HR recruiter. Established in 1979 we have offices in London and Manchester with dedicated teams focusing on Permanent, Contract and Interim assignments across the UK and Europe.