Technical Content Leader - Senior Manager - 12m FTC - National

London, London Region UK
01 May 2019
29 May 2019
Job Type
HR Manager
Contract Type
Full Time

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Design and Curriculum team, you’ll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You’ll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.

Reporting to the Head of Learning Design, the Technical Content Leader is responsible for overseeing the team that designs and develops all Assurance and Tax LoS training material.

The role
Do you want to be at the forefront of influencing the firm’s approach to technical training and people development? Are you a strong communicator able to navigate ambiguity and inspire a large team to embrace change and deliver innovative training? In this role you will be responsible for leading a team of up to 20 individuals to develop technical training material for
classroom and technology-enabled delivery. You will work alongside SMEs, Risk and Quality, Instructional Designers and external vendors to create material that meets the current needs of the business and our people.


Key aspects of this role

  • Drive collaboration with Instructional Designers, the Learning Experience team and the Strategic Relationships team.
  • Ensure all technical training content meets the requirements of the business.

  • Accountable for the overall design of all technical training programmes, which includes existing and new programmes.

  • Ensure all training material complies with required regulatory standards and meets the requirements of compliance inspections.

  • Ensure all training material complies with required industry standards such as ISQ1 or the Assurance Risk Management Standards.

  • Prepare for internal and external compliance inspections and support regulatory inspections to assess PwC compliance with regulatory training standards.

  • Undertake final reviews and quality control of regulated technical training material.


  • Deep technical knowledge and experience of learning design and adult learning principles.

  • Strong interest in quickly developing knowledge in latest learning and development methodologies and emerging technologies.

  • Experience of designing high quality blended learning solutions that will bring business benefits to PwC.

  • Good knowledge of regulatory standards and requirements including QMS, QMR, AQRT and PCAOB.

  • Strong analytical skills to effectively identify issues and be able to apply sound conclusions resulting in efficient and cost effective solutions.

  • Commercially orientated – keep commercial aspects continually in mind when taking actions or making decisions.

  • Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team.

  • Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key.

  • Highly energised and motivated to effect change and influence the firm’s approach to people development.

  • Innovative and creative in approaching new challenges.

  • Positive, ‘can do’ attitude, particularly when dealing with ambiguity.

  • Experience in relationship management, including strong client handling skills – interpersonal and networking.

  • Goal orientated – maintaining focus on agreed objectives and deliverables.

  • Excellent attention to detail.

  • Project management skills, ability to plan, set up a development project and drive things through to completion.
  • Must be ACA Qualified or equivalent

Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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