Permanent Retail customer service & sales advisor role based in Cannock working for a large, successful, well established company

Client Details

My client are a large, established organisation who have an urgent vacancy for a Retail Customer Services and Sales Advisor for their small call centre in Cannock.

Description

You will support the company retail market position by proactively ensuring they maintain FIRST Choice Customer Experience from order processing through to delivery and aftercare.

Key Responsibilities

Build and maintain relationships with all customers by providing an efficient service.

Answer incoming calls to a consistent excellent standard, in a timely manner, adhering to robust call quality behaviours.

Process orders received through various communication touch points, with a strong emphasis on ensuring each order is delivered accurately, on time, first time and in full.

Process customer returns requests in line with company policy.

Assist customers in dealing with invoice and account queries.

Process customer card payment transactions.

Provide fast and efficient end to end customer support in the event of post-delivery enquiries by organising replacements, spare parts and liaising with manufacturers.

Understand and share customer feedback to improve product and services.

Achieve and exceed team and personal key performance indicators.

Maintain accurate and detailed notes in relation to all customer interactions.

Always conduct yourself in a positive and constructive manner in line with the company's core values and behaviours.

Encourage customer interaction through our company Portal.

Perform any other duties as reasonably expected.

This role will be supported by a full induction and training program. Knowledge of the bathroom & kitchen retail sector is an advantage, but not essential.

You will be working in a team of around 18 staff

Profile

The ideal applicant for this position will be able to demonstrate, excellent customer service and/or sales support, a high level of accuracy and will have a confident phone manner.

Job Offer

Monday - Friday 8.30am - 5.00pm

Salary £18,360

Pension

22 days holiday & bank holidays

Bonus - dependant on company performance

To apply for this position please submit your current CV