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French & German Speaking Customer Service Advisor

Employer
Page Personnel
Location
Redditch, England
Salary
£22000 - £25000 per annum
Closing date
12 Jun 2019

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Job Details


Permanent position with a large successful well established organisation as a Customer Service Advisor based in their offices at Redditch

Client Details

My client is a large successful manufacturer who have an urgent requirement for a French and German speaking customer service representative based in Redditch.

Description

Overview:

The Customer Service Representative represents the first level in-house contact with customers. You will be responsible for running the sales back office for a defined group of customers working closely with internal departments (e.g. Sales, Material Planning, Business Line, Accounts Receivable, Quality) and externally with the logistics providers.

Responsibilities

  • Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.

  • Answers queries directly or forwards to the appropriate internal department always ensuring accurate and on-time responses.

  • Prioritise effectively, for example, VOR express orders (vehicle off road)

  • Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.

  • Support the sales manager out in the field.

  • Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers (warehouse, freight forwarders).

  • Address unresolved requests and issues to the designated resource.

  • Checking and follow-up of claims (Quality, operations issues, etc.), initiating of returns and credits.

  • Pro-active follow up of backorders keeping customers informed.

  • Regular reconciliation of order boards together with the customer.

  • Communication and coordination with customers, internal departments and 3PL.

  • Follow up on customer interactions.

  • Use of tools such as Oracle ERP, Quality Failure Report, etc.

  • Ensure proper backup of other desks in the department.

  • Project work (SOX, ISO, etc.)

  • Any other tasks requested from the Team Leader or Customer Service Manager.

  • Guarantee high class service.

Profile


Qualifications

  • The Customer Service Representative position requires interest for administration tasks, interaction with people and language skills.

  • Language skills in French and German) and English; any other European language is an asset.

  • Excellent communication skills (verbal and written).

  • Background in customer service role.

  • Ready to take accountability for her/his customers.

  • Must be an approachable, open-minded, service-oriented person, initiative, proactive, ability to multitask.

  • Must be able to manage complex tasks.

  • Must be able to work independently, can pull information.

  • Must be able to set priorities.

  • Must be able to cope with problem-situations.

  • Knowledge of the MS-Office products and ERP.

Job Offer

Salary £22,000 - £25,000

To apply for this position please submit your current CV. For an informal discussion regarding this position please call Lucy on 0121 230 9365.

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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