Spanish & Italian Speaking Customer Service Representative

Location
Redditch, England
Salary
£22000 - £25000 per annum
Posted
24 May 2019
Closes
14 Jun 2019
Ref
14005736/001
Contact
Lucy Bayliss
Job Type
Advisor
Contract Type
Permanent
Hours
Full Time

Full time permanent position for a fluent Spanish & Italian speaking Customer Service Representative in Redditch

Client Details

My client is a large successful manufacturer who have an urgent requirement for a Spanish and Italian speaking customer service representative based in Redditch.

Description

Overview:

The Customer Service Representative represents the first level in-house contact with customers. You will be responsible for running the sales back office for a defined group of customers working closely with internal departments (e.g. Sales, Material Planning, Business Line, Accounts Receivable, Quality) and externally with the logistics providers.

Responsibilities

  • Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.

  • Answers queries directly or forwards to the appropriate internal department always ensuring accurate and on-time responses.

  • Prioritise effectively, for example, VOR express orders (vehicle off road)

  • Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.

  • Support the sales manager out in the field.

  • Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers (warehouse, freight forwarders).

  • Address unresolved requests and issues to the designated resource.

  • Checking and follow-up of claims (Quality, operations issues, etc.), initiating of returns and credits.

  • Pro-active follow up of backorders keeping customers informed.

  • Regular reconciliation of order boards together with the customer.

  • Communication and coordination with customers, internal departments and 3PL.

  • Follow up on customer interactions.

  • Use of tools such as Oracle ERP, Quality Failure Report, etc.

  • Ensure proper backup of other desks in the department.

  • Project work (SOX, ISO, etc.)

  • Any other tasks requested from the Team Leader or Customer Service Manager.

  • Guarantee high class service

Profile




Qualifications

  • The Customer Service Representative position requires interest for administration tasks, interaction with people and language skills.

  • Language skills in Italian and Spanish and English; any other European language is an asset.

  • Excellent communication skills (verbal and written).

  • Background in customer service role.

  • Ready to take accountability for her/his customers.

  • Must be an approachable, open-minded, service-oriented person, initiative, proactive, ability to multitask.

  • Must be able to manage complex tasks.

  • Must be able to work independently, can pull information.

  • Must be able to set priorities.

  • Must be able to cope with problem-situations.

  • Knowledge of the MS-Office products and ERP.

Job Offer

Salary £22,000 - £25,000

To apply for this position please submit your current CV. For an informal discussion regarding this position please call Lucy on 0121 230 9365.

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