Permanent Position as a Call Centre Team Manager for a well established organisation based in Redditch

Client Details

My client is well established organisation based in Redditch

Description

As a Call Centre Team Manager you will be providing support to a team of around 15 Customer service advisors

The Role

Manage people's activities to deliver service and quality standards

Taking ownership and drive your teams contribution to the achievement of departments targets

Drive continuous improvement

Working with other departments to improve process efficiency

Thoroughly and consciously coach team members

Ensuring your team members are complying with the company's procedures

Manage business processes; time and attendance

Being the first point of contact before managers

Coaching and development

Dealing with any query/complaints escalations when necessary

My client aims for all customers to have a great experience; you will support the customer with their query, with the aim of fixing that issue the first time.

Profile

Skills:

Proven team management ideally within a call centre environment

Excellent oral and written communication skills with complete accuracy

Positive attitude, consultative approach and self-motivation are all essential

Strong interpersonal and social skills

Advanced understanding of processes in relation to Banking Process

Great communication skills, being able to listen to customers concerns, their needs and record information accurately

Work towards targets and goals at team and centre level

Your team will be dealing with inbound and outbound calls, speaking to new and existing customers.

Job Offer

Salary £25000- £28000

Pension

To apply for this position please submit your current CV - shortlisted applicants will be contacted by telephone