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Customer Service Administrator

Employer
Page Personnel
Location
Banbury, England
Salary
£18000 - £21500 per annum
Closing date
18 Jun 2019

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Job Details


To deliver a pro-active and efficient administration and liaison service supporting the site team, Head Office and customers.

Client Details

As the Part time Customer Service Administrator you will be part of a large and growing business located in Banbury. Really inclusive team that will help you develop and progress.

Description

Customer Service Administrator

What you will be doing on a day to day basis

  • To liaise with Customer Services team at Head Office and Site Teams to ensure all customer issues are dealt with efficiently and effectively.
  • To be the link between the customer and the Production/Transport Teams on all related queries, with a focus on service delivery, linen management and business effectiveness.
  • Provide administrative support to the General Manager and teams on site.
  • Provide/produce/analyse information and reports as required by the business.
  • Ensure efficient administration of all employee matters on site as required to support the Head Office HR and Payroll team.

Customer and Quality Focus

  • Ensure the telephone gets answered quickly and efficiently and that all calls are logged and dealt with.
  • Ensures that all customer issues are dealt with efficiently and directly or by effective liaison with the Site Teams (Production and Transport) and Customer Services at Head Office.
  • Ensures pro-active management of client linen usage and stock management.
  • Liaises with other departments or external contacts as required.
  • Provides administrative support for the General Manager, including minute taking at meetings, producing documents and letters and carrying out ad-hoc tasks as required.

Being Professional

  • Ensures systems are used effectively and that appropriate storage and filing of material takes place.
  • Ensures all matters are dealt with efficiently and effectively and in confidence where required.
  • Directs requests and unresolved issues to the appropriate resource that can resolve them.

Driving for Improved Results

  • Demonstrates good teamwork and flexibility in providing an efficient service, by working effectively with the other administration team members.
  • Pro-actively uses systems to manage client use of linen and maximise stock circulation.
  • Responds promptly to queries (customer, site and Head Office).
  • Listens to the customer and ensures issues/problems are resolved. Ensures any issues relating to contractual elements are referred to Customer Services at Head Office.

Customer and Quality Focus

  • Ensure the telephone gets answered quickly and efficiently and that all calls are logged and dealt with.
  • Ensures that all customer issues are dealt with efficiently and directly or by effective liaison with the Site Teams (Production and Transport) and Customer Services at Head Office.
  • Ensures pro-active management of client linen usage and stock management.
  • Liaises with other departments or external contacts as required.
  • Provides administrative support for the General Manager, including minute taking at meetings, producing documents and letters and carrying out ad-hoc tasks as required.

Being Professional

  • Ensures systems are used effectively and that appropriate storage and filing of material takes place.
  • Ensures all matters are dealt with efficiently and effectively and in confidence where required.
  • Directs requests and unresolved issues to the appropriate resource that can resolve them.

Driving for Improved Results

  • Demonstrates good teamwork and flexibility in providing an efficient service, by working effectively with the other administration team members.
  • Pro-actively uses systems to manage client use of linen and maximise stock circulation.
  • Responds promptly to queries (customer, site and Head Office).
  • Listens to the customer and ensures issues/problems are resolved. Ensures any issues relating to contractual elements are referred to Customer Services at Head Office.

Profile

Specific Knowledge/Qualifications

Essential

  • Good communication skills - ability to interface with customers (internal and external) and Head Office.
  • English - spoken and written.
  • IT Skills - Word, Excel, Powerpoint, Outlook.
  • Knowledge of relevant computer applications or aptitude to learn (Customer Services (NETSUITE), Operational Software (PARIS), HR/Payroll, Finance, Purchasing, etc).
  • Relevant experience, knowledge of administrative procedures.
  • Good attention to detail and accuracy.

Desirable

  • Industry knowledge, including customer service.

Job Offer

Customer Service Administrator

Onsite Parking

Excellent business

Part Time - 8.00am - 2.00pm Monday to Friday

£21,500

Banbury

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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