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Customer Services - Redditch

Employer
Page Personnel
Location
Redditch, England
Salary
£16000 - £19000 per annum
Closing date
19 Jul 2019

View more

Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Job Type
Occupational Health, Advisor

Job Details


Permanent Customer Services position with well established, successful organisation based in the Redditch area

Client Details

My client is a well established company who are building a new customer services team in Redditch.

Contact Centre Advisor will be responsible for delivering a five-star service and guiding the customer though the customer journey. Contact with the customer will involve both inbound and outbound activities.

Description

Contact Centre Advisor will be responsible for delivering a five-star service and guiding the customer though the customer journey. Contact with the customer will involve both inbound and outbound activities.

Duties & Responsibilities

  • To administer all calls within agreed service levels ensuring that all systems are accurately updated in the process.

  • Provide a prompt, courteous, knowledgeable and empathetic service to all customers, dealing with all interactions in a professional and timely manner.

  • To project a professional company image during all interactions with both internal and external customers

  • To be the point of contact for the customer with regard to any queries and requirements they may have.

  • Effectively respond to all issues and where you cannot resolve, to escalate in line with escalation process

  • Ensure all information given and obtained is accurately recorded in line with processes and procedures.

  • Support team and team leader in all aspects of operational delivery.

  • Ensure all information is accurately recorded in line with company and compliance requirements

Profile

Skills and Experience

  • Experience of handling both verbal and non-verbal customer contacts across inbound and outbound activities.

  • Ability to deal with enquiries from health care professionals, internal staff and customers.

  • Extremely high level of accuracy and attention to detail.

  • Ability to present information and deliver key messages clearly and provide feedback at all levels.

  • A proven track record in delivering to KPI's and targets.

Job Offer

This role involves shifts - you must be flexible on working hours

Salary £16,000 - £19,000

Pension

To apply for this position please submit your current CV. Due to the volume of applications, I cannot respond to all applicants. Shortlisted applicants will be contacted by phone.

**I am currently recruiting for a number of customer services positions in the Redditch area - If you are based in Redditch and are looking for work, please submit your CV to this job to be reviewed for all Redditch customer service roles.

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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