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Customer Operations Manager

Employer
Page Personnel
Location
Stansted, England
Salary
£23000 - £26000 per annum
Closing date
5 Aug 2019

View more

Sector
Automotive
Contract Type
Permanent
Hours
Full Time
Job Type
HR Administrator, HR (General)

Job Details


Fantastic opportunity to join a really exciting start up in the Automotive industry. Permanent position as a Customer Operations Manager to be based in Stansted. Strong face to face customer service experience required, as well as flexibility to work shift patterns and weekends. Potential to eventually grow and manage your own team.

Client Details

Exciting start up business who have created this position due to successful growth in recent years. You will have the opportunity to launch their new division in Stansted and work closely with the COO.

Description

As a Customer Operations Manager, your key responsibilities will be:

  • You will lead the customer support team ensuring a smooth and slick operation with a mixture of face to face, digital and telephony interaction with our customers
  • You will work with the operations team to implement and manage systems and procedures to ensure the Pilot of this unique business model is successful, providing documentation and reporting at every stage that will form future business strategy.
  • You will assist with training, development and ongoing support of 2 customer supports, working with the Head of Customer Operations to implement performance management systems that allow employees to develop.
  • You will lead the way in terms of service, working with the customer support team training them to support our customers creating advocates who will promote the brand and its growth.
  • You and the team will act as the main customer communication channel between our brand and the customer. You will take every opportunity to interact with customers providing feedback to help improve the customer journey.
  • You will be the main point of contact for all customer complaints creating a reporting process complete with documentation with the support of the customer support team and Head of Customer Operations.
  • You have customer insight in your DNA, with natural rapport building skills recognising varying situations to alter your approach and interact with customers from all backgrounds.

Profile

  • You will be a people person with a proven track record of providing excellent customer service across multiple channels and interfaces, including Face-to-Face, phone, email and instant messaging / chat apps
  • You will be impeccably organised, with a passion for improving process and procedure keeping a well maintained and functioning office, team and overall customer operational process.
  • You will have experience managing a small team, with the ability to plan and coordinate staff rotas, personal development procedures and create a welcoming and rewarding environment
  • You will have at least 3 years' experience in service-orientated operations and get a buzz from providing industry leading service
  • You're a problem solver with the ability to think on your own two feet and create solutions to problems quickly, recognising support as and when required.
  • You have a positive "can do" attitude turning negatives into positives, with the ability to motivate others in times of difficulty.
  • Flexibility to work weekends is essential as well as shift patterns

Job Offer

A competitive salary, great career progression and benefits

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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