Occupational Health Administrator

Recruiter
OH Medical
Location
Uckfield, East Sussex
Salary
£19,000 + Fantastic Benefits Package
Posted
31 Jul 2019
Closes
28 Aug 2019
Ref
391
Contract Type
Permanent
Hours
Full Time

An exciting opportunity has arisen to join our client as a Administrator. Ideally, you will already be a successful Administrator who is looking to develop further skills. The successful applicant will deliver excellent customer service and case management to a portfolio of clients.

This is a full-time role where the successful candidate will work Monday to Friday, 7.5 hours per day between 8.00am and 6.00pm.

Key responsibilities:

  • Management of cases to include; Loading new cases - Case reviews - Requesting reports - Booking appointments - Releasing advice letters - Closing cases.
  • Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
  • Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
  • Escalating complex cases or those that are progressing slowly to relevant colleagues.
  • Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions.
  • Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.

Essential Skills

  • Good verbal and written communication skills
  • Initiative and a proactive approach
  • Willing to take an active role in one’s own development
  • Experience in a customer service, case management or Occupational Health environment
  • Good IT skills to include the use of database systems, Outlook, Word, and Excel

Please contact James Baron or Ben Higgins on 01582 235500 to discuss further. 

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