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Metadata Producer/Content Editor (French Speaker)

Employer
Page Personnel
Location
Windsor, England
Salary
£35000 - £39000 per annum
Closing date
26 Aug 2019

View more

Sector
Publishing & Media
Contract Type
Permanent
Hours
Full Time
Job Type
HR Generalist, HR (General)

Job Details


Customer Service Manager - Fluent French & English Speaking, Windsor

A great opportunity to provide business to business customer service excellence to a range of customers and clients. You will be business fluent in both English and French

Client Details

Customer Service Manager - Fluent French & English Speaking, Windsor: A leading provider of support services to many of the worlds leading companies. Rapidly expanding and going though a period of exciting change.

Description

Customer Service Manager - Fluent French & English Speaking, Windsor

  • Speaking in French & English is a fluent business fashion
  • Dealing with B2B Customer queries
  • Writing and reading emails in French and English, these must be accurate
  • Dealing with queries 80% in French and 20% in English
  • Acquire knowledge of all areas of metadata (including, but not limited to scheduling, content, channel lineup, rich media, matching) to provide solutions to problems/issues and make recommendations on how to avoid such problems in the future.
  • Find ways to enrich/enhance data more efficiently, for example: by suggesting requirements for automation.
  • Provide language knowledge and support for improving workflow and resolving metadata issues across one or more areas of the business and across multiple projects (e.g., propose different and more efficient ways to improve workflow and data quality).
  • Analyze issues, identify root causes, provide solutions.
  • Dealing with customer service/queries
  • Making and receiving phone calls
  • Updating member accounts
  • Updating CRM system
  • Using bespoke IT systems/CRM - Must be good at systems
  • Strong use of Excel, Word and Outlook
  • Creating well written and articulate letters and emails to internal and external customers
  • Working in a fast paced and busy
  • General customer service skills
  • Dealing with complaint handling
  • Completing general admin duties

Profile

Customer Service Manager - Fluent French & English Speaking, Windsor

You will have have gained customer service experience from working in an office, hotel reception retail or comparable sector.

You will be competent in:

  • Speaking in French & English is a fluent business fashion
  • Ideally you will have lived in France for 10 years plus.
  • Writing and reading emails in French and English, these must be accurate
  • Dealing with queries 80% in French and 20% in English
  • Dealing with B2B Customer queries

Job Offer

£35,000 to £39000 (dependant upon experience) plus competitive package, plus the change to quickly grow your career in a fast paced rapidly growing organisation.

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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