Senior HR Shared Services Administrator


Job Title – Senior HR Shared Services Administrator

Contract type – Permanent, full-time

Salary – £30-32k per annum

Location – London (Central/South-East)

What can we tell you about this fantastic business?

Lots, but we would prefer to tell you who they are over the phone as we don’t want to spoil the surprise just yet. We tend to work with clients that we would want to work for ourselves and this business is no different. They are a great organisation to work for and a well-known business with a global reach. It is a name that will look good on the CV but more importantly you will be working with a great team that is passionate about what they do.

We are looking for an HR Administrator to join our client’s world-class London HR Shared Services Centre, a team of skilled HR professionals, responsible for providing service delivery for their UK & Ireland business which supports a very large employee population.

From our perspective, this role is not a tough sell… it is a seriously good opportunity for the right person.

What will be keeping you busy?

You will proactively deliver an exceptional HR administration service to the business; supporting the wider HR team, employees, and line managers. This will involve providing HR administration support and completing all employee life cycle processes and becoming a Subject Matter Expert (SME) in one of the key process areas.

You will be the first point of contact for all HR queries, managing the enquiry from contact through to closure; evaluating cases as received and using judgement to ensure the case is managed in the best way possible, focusing on the customer experience;

Employee Data Management is a key component of this role and you will ensure that all employee details are recorded accurately across starters, leavers and employee moves. You will also manage time and absence activities and support with all other cyclical activities and HR projects.

Who are we looking for?

We would like to see HR Administrator experience, ideally in an HR Shared Services team and you should be educated to degree level or working towards CIPD. We are looking for 2-3 years of experience within HR for this role.

You will have supported with a variety of transactional and operational HR activities using a case management tool in the process. You will be able to demonstrate a very high level of attention to detail and accuracy in your work and will be able to work at a reasonable pace.

We really want to see sound judgement and decision-making skills coupled with an analytical approach and exemplary customer service skills and a good telephone manner. You will be a good communicator both verbally and with any written work.

We want to see engaging individuals with strong interpersonal skills and the ability to prioritise work and multi-task.

We are looking for both Administrators and Senior Administrators and the key differentiator will be your experience. We are advertising both roles and you will be submitted for the opportunity that we feel you are best suited for.

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