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1st line IT Support, Entry Level - Coventry

Employer
Hays Human Resources
Location
Coventry, England
Salary
Up to £18000.00 per annum
Closing date
20 Sep 2019

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Job Details


Entry Level 1st Line IT Support role

Coventry

Alternating early/late shifts between 8am - 6.30pm

£18,000pa


It's tough to get into the IT industry with no experience, isn't it? You spend your spare time rebuilding laptops or sorting family IT issues but don't have the piece of paper to show your worth...this corporate business are offering the opportunity to start your career WITH NO PRIOR EXPERIENCE.

Your new role

I'm looking for 1st line IT support to work for a super supportive business based near Coventry. You will answer telephone queries from colleagues across the business and either find a solution or escalate to 2nd line support.

You will work 37.5 hours per week, with shifts alternating weekly between early and lates (between 8am and 6.30pm). Some Saturdays are required (one in three) and overtime is available.

Progression happens quickly here, and most people are moved into new roles (depending on your preferences) within 6-9 months.

Full on-the-job training is provided.

Please note: The business is located north-east Coventry, so you will need to be based central Coventry and close to public transport, or be able to drive.

What you'll need to succeed

All they ask for is customer service experience (retail, hospitality, call centre is ideal) and the ability to articulate what you love about IT and why an IT career is for you. We're looking for someone who can get stuck in, is a team player and keen to progress.

In your CV, please make sure you describe:

  • Your paid work experience in a customer service role including the interaction you have with customers
  • Any paid or unpaid IT experience
  • What your ultimate IT role is and why


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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