Global Learning & Development Manager

SCOPE AND PURPOSE:

• Lead and drive the L&D function and be the first line of contact for all L&D related matters globally.
• Promote L&D, both on and off the job, and for all levels within the business units and Corporate Office.
• Identify, plan, design and deliver programmes and initiatives, in line with the business objectives.
• Build strong relationships throughout the organisation, creating an inspiring and fun learning environment which drives performance in our businesses.

MAIN DUTIES AND RESPONSIBILITIES:

• Drive the Global and Corporate L&D Strategy by identifying L&D needs within the business through employee feedback, regular communications with Department Managers etc. and provide training solutions to address these needs.
• Deliver the organisations' Global L&D programmes in the Corporate Office and ensure global delivery in our businesses with the help of the hotels' Divisional/Area L&D Leads.
• Close collaboration with and pro-active support of the Divisional/Area L&D Leads.
• Develop, update, co-ordinate and deliver the Company Induction programmes ensuring that all new employees at the Corporate Office are introduced to the Company vision, core values and legal obligations.
• Responsible for the Corporate L&D Calendar (managing, identifying needs, communication and conducting training as needed).
• Manage the Talent Management Systems including the Learning Management System (LMS), Performance Management System (PMS) and Employee Opinion Survey (EOS).
• Gather information, produce and analyse reports as and when needed of the different systems and platforms.
• Vendor Management/Relations; ensuring a smooth collaboration and communication with all different vendors. Responsible for keeping contracts up-to-date and renewed as needed.
• Responsible for managing and keeping track of the Global and Corporate L&D budget.
• Management of the different eLearning platforms that are offered globally.
• Together with the Compliance Team, ensure Compliance Guidelines and training is in place globally.
• Pro-active L&D support with new business openings and takeovers.
• Create and update training materials as required for global use in our business units, reflecting Brand messages and industry developments. Ensure new/updated materials are uploaded onto the L&D Hub.
• Assist with developing and delivering brand engagement initiatives.
• Represent the organisations' L&D Team at various external events and internal meetings.
• Assist the Global Human Resources Director with Global projects as needed.
• Structure and organise training plans and reviews for all interns and trainees based in Corporate Office.
• Keep up to date with developments in the industry, monitoring trends, practices and making recommendations relating to these.
• Perform related duties and special projects as assigned.
• Global travel required occasionally.

• Previous experience in a similar role, preferably in the luxury hospitality industry
• Experience with designing, delivering and evaluating training
• Knowledge and experience of training methodologies
• Ability to communicate effectively to other people across all levels
• Excellent public relations and communication skills
• Experience with online learning platforms

Competitive salary plus company benefits.