This role purposes actively promotes the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people life-cycle matters or ad hoc issues.

Client Details

Well known charity

Description

• Actively promote the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life-cycle matters or ad hoc issues.
• Deliver a first-contact/front-line 'service desk' for people management enquiries which cannot/have not been addressed through self-service products, that triages and distributes enquiries to the relevant sections/individuals within the wider People Department.
• As an active user, support the general maintenance of the organisations HRIS such that its data is accurate and reliable, and it seamlessly drives and reflects people transactions and management information (MI). This will include inputting data/transactions to support the currency of data within the system.
• As required:
  • support general administration of the function, e.g. diary management, meeting arrangements, note-taking, document and file management;
  • support devolved projects/activities; participate in internal and external meetings
  • work collegiately with (particularly) the Policy & Operations function to support any peaks and troughs in their work-load.

Profile

Essential:

• Entry-level qualification in people management or administration, or demonstrable knowledge of the basic context of either volunteer management, legislation, and best practice, or employment legislation, operations, and best practice
• Sound practitioner experience of operating in a multi-site "service-desk" context, delivering 'first-level' advice against the full range of People matters, and 'triaging' more complex issues for escalation.
• Demonstrable sound administrative experience within a People function,
• Experienced user of HRIS system(s) with some understanding of basic 'back-room' functionality to support a system's maintenance
• Highly proficient user of IT in general: word-processing, spreadsheets, presentations.
• Confidence and 'presence' to be a highly-visible and highly-effective team member within the Department, and across the organisation.
• Demonstrable empathy for the aims and objectives of the organisation.

Desirable

• Recognised qualification(s) in administration (or related subjects).
• Recognised degree-level (or higher) qualification in volunteer management or HR management.
• Experience working in a people role in the charity/not-for-profit sector.

Job Offer

• Immediately available or available at short notice