Customer Service Centre Advisors
(Full / part time) required to deliver a professional and discreet client-focussed service whilst maximising sales opportunities.

Client Details

My client is a private healthcare provider who have a vacancy for Customer Service Advisors - based in their Birmingham contact centre.

Customer Service Centre Advisors

(Full / part time) required to deliver a professional and discreet client-focussed service whilst maximising sales opportunities.

The ideal candidate will be customer focussed and have a background in a prestigious, call centre role, preferably within a healthcare setting.

Description

• Maximise sales opportunities; identify customer needs, provide appropriate solutions
• Optimise enquiry to booking conversion rates, repeat booking and attendance rates, by thoroughly screening enquiries, demonstrating excellent product knowledge
• Respond to customer enquiries efficiently, meeting SLA's; (incoming/outbound telephone calls, social media, web, email and post)
• Handle all enquiries with empathy and professionalism to provide an exceptional customer service
• Inform customers of the general suitability and implications of treatments so patients can make an informed decision that protects their safety and promotes a positive outcome
• Ensure a smooth journey for patients, liaise and maintain strong relationships with colleagues throughout the company, providing appropriate, accurate information as required
• Maintain professional competence, keep up to date with product and service changes

Profile

• Target driven sales through service
• Excellent customer service skills
• Good verbal and written communication skills
• Contact centre background with working knowledge and demonstrable competence in the use of contact centre technologies
• Proven ability to work within a team to support colleagues to deliver sales a
• High attention to detail with a focus on quality
• Problem solving skills - Confident handling potentially sensitive situations
• Ability to multi-task whilst maintaining accuracy
• Self-motivated, enthusiastic and resilient
• Minimum requirement English GCSE Grade 4-5 or equivalent (previously GCSE grade C)

My client is especially interested in seeing CVs from applicants who can demonstrate a steady work history and have excellent references ideally from within healthcare - although applicants from other backgrounds will be considered also.

Job Offer

Salary 17,000 & Commission

5% Pension contributions matched

Subsidised Private Healthcare

Discounted treatments for you and your family

To apply for this position please submit your CV - the closing date for applications is the 25th September - Successful applicants will be contacted by phone