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Course Manager - Learning & Development

Employer
PwC
Location
United Kingdom
Salary
Competitive
Closing date
15 Oct 2019

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Sector
Professional Services
Contract Type
Permanent
Hours
Full Time
Job Type
Learning & Development

Job Details

This role is being offered on a 12 month fixed term contract and can be based in any one of our PwC offices nationally.

Reporting to the Technical Course Management Leader, the Course Manager is responsible for overseeing the implementation of technical learning in accordance with compliance and regulatory requirements.

The roleBased within our internal Learning and Development team you will be responsible for ensuring that learning interventions are delivered effectively from the design phase through to implementation and evaluation and that ongoing service delivery is maintained.

Key aspects of this role will include:
  • Project manage all stages of the ADDIE learning cycle (Analyse, Design, Develop, Implement, Evaluate) for individual programmes within a portfolio. This may involve effective running of ongoing programmes or projects for new solutions

  • Accountable for project initiation, budget control, project tracking and reporting

  • Liaise closely with Portfolio managers and Learning Design teams as applicable

  • Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained to agreed Service Level Agreements

  • Be the escalation point for programme queries with resolution to be agreed with senior course manager/portfolio manager as required

  • Support the Course Executive to draft implementation project plans to ensure that all logistical requirements to run the programme are clearly defined to enable the implementation team to work effectively

  • Brief/ train tutors to equip them to be able to deliver training

  • Coach and supervise more junior members of the learning experience team

  • Who we are looking for

    Requirements
  • Deep understanding of compliance and regulatory requirements for learning and development interventions, as well as sufficient understanding of the technical landscape and ability to have credible conversations with SMEs.

  • Excellent project management, budgetary and organisational skills

  • Ability to build and develop strong relationships at all levels and work collaboratively to create value for the firm

  • Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust

  • Goal orientated - maintaining focus on agreed objectives and deliverables

  • Commercially orientated - keeping commercial aspects continually in mind when taking actions or making decisions

  • Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team.

  • Communicate confidently and effectively, at all levels, both in written and verbal form - interpersonal skills and networking are key

  • Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.

  • Highly energised and motivated to effect change and influence the firm's approach to people development

  • Innovative and creative in approaching new challenges

  • Positive, can do attitude, particularly when dealing with ambiguity.

  • Strong interest in Learning and Development design and delivery, and application of 70 20 10

  • Effectively use online collaboration tools


  • Not the role for you?

    Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here www.pwc.com/uk/careers/experienced/apply

    Diversity

    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

    Learn more here www.pwc.com/uk/diversity

    Company

    Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

    We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

    For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

    Stay safe and stay connected in this rapidly changing world.

    PwC

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    What we do

    We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

    What we offer

    ‘Dress for your day’ policy

    At PwC our culture drives our success and gives us a sustainable advantage, and we want to create an environment where our employees feel empowered to work in a way that works best for them and help them become the best that they can be. To support our flexible work environment we’ve evolved our dress code policy to “dress for your day”. This reflects the trust we have in our employees to decide what they think is appropriate given their daily responsibilities.

    Flexible Talent Network/Flexible working

    We’re looking for talented professionals we can deploy on a recurring basis across all areas of  PwC, depending on our business needs. The way you work is up to you, whether that’s full-time, part-time, term-time or reduced hours, just let us know and we’ll try and match you to a suitable role. As well as wide ranging opportunities across our business, we have a specific need for qualified accountants to work during our busy season and a programme supporting those returning to work after a break.

    Our Flexible Talent Network video - https://www.youtube.com/watch?v=fhaNetNieV4

    As a leading professional services network we’re confident we can offer outstanding training and development opportunities, exposure to multi-disciplinary teams, and support from industry-leading experts. Discover where your talent could take you and join an employer focused on helping you reach your full potential.

    Take the opportunity of a lifetime!

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