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Welcome Floor Host

Employer
PwC
Location
West Midlands
Salary
Competitive
Closing date
28 Oct 2019

View more

Sector
Professional Services
Contract Type
Permanent
Hours
Full Time
Job Type
HR (General)

Job Details

PricewaterhouseCoopers has been voted by its people as one of the top 5 Best Big Companies to work for in the Sunday Times Survey, the highest ranking among professional services firms.

Forming part of the Internal Firms Services (IFS), the ONE Team are responsible for delivering a full range of support services to our clients and internal staff on a daily basis. The services we provide help our internal customers to manage and maintain the firm’s business and its client base.

As a member of the team you will play an integral role in helping us move towards our goal of creating the iconic firm. You will act as the first point of contact to our clients and help staff and clients to get the best from the services we provide, ensuring that when someone enters a PwC building, the experience they receive is like no other. The Welcome Team will always go the extra mile to ensure client and customer satisfaction.

To provide professional, customer focused day to day assistance to the Office Manager of the East Midlands office, managing the timely and cost-effective provision and delivery of a range of building and support services to PwC members of staff and visitors. Offering direct support to the Office Manager in the running of the office as part of a team who provide assistance in all aspects of day to day services.

This includes providing a one stop shop of services such as managing meeting room requests, meeting and greeting visitors and assisting staff with any queries they may have. The role requires a flexible approach to working and the jobholder will interact with Partners and staff of all levels in a helpful, courteous and efficient manner. The job holder will need to be able to liaise effectively with a variety of individuals including the local ONE team.

What are the role requirements?
  • Clarity of vision, sound judgment and excellent prioritization skills. It will be important to maintain a consistent message and service to our clients and staff that will require forethought and good communication with operations colleagues;

  • Presenting a ‘can do’ attitude through self-motivation to be pro-active. Need to be highly self-motivated with energy and commitment;

  • Excellent interpersonal and communication skills – verbal and written. Must be able to listen to an issue, respond to every point raised and find the best solutions. The ability to manage expectations will be very important in this regard;

  • Looking presentable and friendly;

  • Assist in offering the most effective solutions to meet customer needs while balancing what the customer may want with Service Level Agreements and budget constraints;

  • The ability to think outside the box;

  • Minimising the time taken for the customer to arrange the service required and taking ownership for resolving problems in a timely manner and keeping interested parties informed on progress until an agreed solution is reached;

  • Able to work under pressure, including outside of normal office hours and to a flexible, service conscious approach;

  • Main Responsibilities
  • Welcome - To ensure that PwC’s unique ‘Welcome’ concept, which sets the firm apart from other organisations, is maintained.

  • Meeting Room bookings – Provide meeting room booking service to all Lines of Service.

  • Administration support- To provide general clerical and administration support where applicable.

  • Welcome / Client Contact

  • First point of contact for all external clients, issuing security passes, locating and notifying host, keeping client informed.

  • Maintaining a professional image and ensuring the Welcome desk, is kept clean and tidy.

  • Ensuring PwC display stands are kept fully stocked with relevant, up-to-date publications.

  • Ensuring the firms security procedures are adhered to.

  • Carrying out an efficient and prompt telephone answering service to meet service level agreement.

  • Meeting Room Bookings

  • Managing the meeting room diaries /databases, prioritising meetings, monitoring room usage and providing simple reports.

  • Prepare refreshments for meeting rooms and place refreshments/catering in rooms, ad-hoc

  • Checking and co-ordinating hospitality refreshment and catering arrangements.

  • Ensuring meeting rooms are stocked correctly with stationery.

  • Other / general duties

  • Allocation of storage and maintenance of storage records.

  • Assisting with staff queries both in person and on the telephone, e.g. alterations to reservations.

  • Performing any ad-hoc “event-driven” duties as and when appropriate.

  • Providing training to new joiners as part of their Induction process, including Clear Desk Policy.

  • Providing cover for other PwC Welcome team members and Infrastructure & Procurement (I&P) team members as necessary.

  • Health & Safety assisting with onsite legal requirements for staff, ensuring adherence and compliance with ISO and BSi standards. Ensure a safe workplace environment is maintained.

  • Have a basic level of knowledge in the use of AV equipment and arrange appropriate technical assistance as and when required.

  • Manage and organise car parking spaces as and when necessary, liaise with Security for new / lost ID passes.

  • In addition, support the OM in the submission of monthly performance metrics, variance commentaries and give general administrative assistance. Perform any ad hoc requests / duties when appropriate.

  • Liaison and follow-up with appropriate contacts on the resolution of problems (e.g. cleaners, vending, etc), escalating unresolved problems where necessary

  • Assistance with fire and bomb evacuation procedures


  • Not the role for you?

    Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here www.pwc.com/uk/careers/experienced/apply

    Diversity

    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

    Learn more here www.pwc.com/uk/diversity

    Company

    Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

    We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

    For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

    Stay safe and stay connected in this rapidly changing world.

    PwC

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    What we do

    We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

    What we offer

    ‘Dress for your day’ policy

    At PwC our culture drives our success and gives us a sustainable advantage, and we want to create an environment where our employees feel empowered to work in a way that works best for them and help them become the best that they can be. To support our flexible work environment we’ve evolved our dress code policy to “dress for your day”. This reflects the trust we have in our employees to decide what they think is appropriate given their daily responsibilities.

    Flexible Talent Network/Flexible working

    We’re looking for talented professionals we can deploy on a recurring basis across all areas of  PwC, depending on our business needs. The way you work is up to you, whether that’s full-time, part-time, term-time or reduced hours, just let us know and we’ll try and match you to a suitable role. As well as wide ranging opportunities across our business, we have a specific need for qualified accountants to work during our busy season and a programme supporting those returning to work after a break.

    Our Flexible Talent Network video - https://www.youtube.com/watch?v=fhaNetNieV4

    As a leading professional services network we’re confident we can offer outstanding training and development opportunities, exposure to multi-disciplinary teams, and support from industry-leading experts. Discover where your talent could take you and join an employer focused on helping you reach your full potential.

    Take the opportunity of a lifetime!

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