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Human Resources Manager - Internal Firm Services (IFS)

Employer
PwC
Location
London (Central)
Salary
Competitive
Closing date
11 Nov 2019

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Sector
Professional Services
Contract Type
Permanent
Hours
Full Time
Job Type
HR (General)

Job Details

About the roleWe are seeking an experienced HR professional to join our HC (Human Capital) Leader team as a Business Unit Human Capital Leader (BU HCL) (equivalent to HR Business partner). The individual will manage their HC Advisor and take operational ownership for cyclical activities within their Business Units, whilst working with their Senior HC Leader (equivalent to Senior HR Business partner) to understand and deliver the people strategy including performance, talent and engagement in a commercial way.

The BU HC Leader will develop close working relationships with senior stakeholders in their business such as Business Unit Leaders, People Partners, Group Leaders, Career Coaches and Resourcing, alongside building relationships with other colleagues within the BU HCL and the Senior HC Leader community and our Employee Relations & Policy Advice team, administration hub and offshore customer service teams

Key areas of responsibility include
  • Career Coaches - Advise, guide and coach career coaches on performance, employee relations and health & wellbeing of our people to optimise business performance and minimise risk. This will include delivery of training for new career coaches, and ongoing facilitation of more experienced career coaches.

  • Performance management - Provide commercial advice to career coaches to support them having difficult conversations and managing poor performers.

  • Employee relations - Lead case management within the Business Unit, consulting appropriately with the specialist teams and HC advisor to make sure cases maintain momentum. Provide consultation and support through investigations and hearings, whilst keeping a commercial perspective to mitigate employment law risks to the firm.

  • Health & Well-Being - Consult and advise on health and well-being aspects which impact the individual and firm. Ensure the career coach and the individual are well supported, and have access to the right resources when they need it.

  • Performance Talent and Reward Review - Prepare, direct and deliver the annual performance, talent, promotion, and reward review with business leaders and Senior HC leaders at mid and year end cycles.

  • Talent - Lead on Talent Management for Managers and below, which will include preparing and attending Talent Review Groups (TRGs) with Senior Business stakeholders, succession planning, and identifying the right learning and development opportunities. Supporting the Senior HC Leader on the Talent agenda for Senior managers and Directors.

  • Life event activity - Coach and support HC Operations team with advice to facilitate employee Life Events for career coaches; such as joiners, leavers, secondments and transfers and other life events that fall within the employee’s employment. Champion the use of HC Direct by employees and encourage a more self service approach

  • Engagement - Review the firm’s annual employee engagement survey, to provide insight, analysis and commercial input to help drive the people and engagement agenda with the Senior HC Leader

  • Who we are looking forRole Requirements
  • Previous experience in an HR generalist role at manager level, leading a team; experience in professional services/large corporates advantageous

  • Commercial understanding of the business and how HR can support via the people agenda

  • Experience in supporting and coaching career coaches

  • Broad generalist HR knowledge and experience

  • Strong knowledge and understanding of Health & Wellbeing, performance management and Employee Relations, with previous hands on experience of managing multiple cases across these areas

  • Strong project management and organisational skills, to manage high volumes of work, often within tight deadlines

  • Ability to plan ahead within the cyclical calendar to provide a more proactive HR support to the business

  • Ability to challenge and realign work away from the HC team where necessary

  • High standard of written documentation, and previous experience of producing professional and robust letters and reports

  • Pragmatic, diplomatic, sound written skills.

  • A good team player and leader

  • Portray a professional, customer oriented image of HC

  • Communicate/interact effectively with employees/career coaches while displaying empathy and courtesy

  • Strong interpersonal/consulting skills, working effectively at all levels of the organisation

  • Confidence to deal with employees at all levels

  • Flexibility and adaptability in both attitude and approach

  • Strong attention to detail

  • Cultivate trust with customers, team members and others within the wider HC function

  • Responsibility for developing own knowledge and future career progression within the HC function

  • Willingness to take on extra responsibility and go the extra mile

  • CIPD qualified/part qualified or equivalent


  • A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.


    Not the role for you?

    Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here www.pwc.com/uk/careers/experienced/apply

    Diversity

    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

    Learn more here www.pwc.com/uk/diversity

    Company

    Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

    We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

    For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

    Stay safe and stay connected in this rapidly changing world.

    PwC

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    What we do

    We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

    What we offer

    ‘Dress for your day’ policy

    At PwC our culture drives our success and gives us a sustainable advantage, and we want to create an environment where our employees feel empowered to work in a way that works best for them and help them become the best that they can be. To support our flexible work environment we’ve evolved our dress code policy to “dress for your day”. This reflects the trust we have in our employees to decide what they think is appropriate given their daily responsibilities.

    Flexible Talent Network/Flexible working

    We’re looking for talented professionals we can deploy on a recurring basis across all areas of  PwC, depending on our business needs. The way you work is up to you, whether that’s full-time, part-time, term-time or reduced hours, just let us know and we’ll try and match you to a suitable role. As well as wide ranging opportunities across our business, we have a specific need for qualified accountants to work during our busy season and a programme supporting those returning to work after a break.

    Our Flexible Talent Network video - https://www.youtube.com/watch?v=fhaNetNieV4

    As a leading professional services network we’re confident we can offer outstanding training and development opportunities, exposure to multi-disciplinary teams, and support from industry-leading experts. Discover where your talent could take you and join an employer focused on helping you reach your full potential.

    Take the opportunity of a lifetime!

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    Our values and behaviours    

    What do PwC do? 

    Dress for your day:  

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