HR Shared Services Manager with a major business…

HR Shared Services Manager with a major business…

Location – Central/East London     

Reward - Circa £40-45k per annum (may flex to £50k for a superstar!)

Contract type - This is a permanent role


We think that this is a great business to work for…

Our client is an ambitious and successful business. Within their specialist sector they have a strong reputation built on quality.

What will be keeping you busy?

The role of the HR Shared Services Manager will be varied. It will therefore be essential that the role incumbent is exceptionally well organised, has strong people management skills, is ambitious and energetic in terms of what can be achieved, is a supporter of the change agenda and is committed to continuous improvement. This role will cover a range of different types of projects, from

You will need to be organised, tenacious and have a track record of working to deadlines. Your attention to detail will be extremely high, you will have a common sense approach and you will be able to balance HR process with business requirements.

You will be required to identify and navigate through potential road blocks, be able to identify what skills and knowledge you need within the team (or need to gain from others within the wider HR team) and have strong influencing skills in order to gain the support and momentum required at the appropriate time.

  • You will manage the performance and direct the work of your team members by holding regular 1:1 meetings with each team member, feedback on a timely basis, develop a coaching relationship with each team member and role model the customer service behaviours and attitudes expected of all.
  • You will set stretching objectives for each of your team members, to ensure they meet the required standards and they contribute to team / departmental objectives, as appropriate for their level of knowledge, experience and ambition.
  • You will identify reporting opportunities, provide insight through the reporting being provided and be happy to take on some of the analytical / insight work yourself.
  • The HR Administration team is a vital resource, central to providing the accurate and timely input of information and data, responding to employee queries and managing all transactional work across the employee lifecycle including starters, leavers and everything in between. This is a key area where the review of current processes is necessary in order to minimise non-value add work. You will become an HR process expert and a key go-to person supporting the wider HR team in developing a first class shared service function.

This is a generalist HR post where you will be expected to roll your sleeves up and ensure that the basics are done brilliantly well. You will get to work on some interesting projects from time to time but this must not be at the expense of making sure that the day to day HR activities are delivered to a high standard.

Who are we looking for?

Someone with real attention to detail and a commercial focus. It goes without saying that you will need to be very organised. Your success will be measured by how effective HR is in supporting managers to drive organisational success.  Your CV will therefore need to show how you have helped previous employers to improve key people and commercial metrics.

We are not looking for specific industry experience, but you do need the gravitas to be credible with managers out in the business and you need to have good line management and leadership skills yourself. We would like to see people that are CIPD qualified and ideally educated to degree level although this is not essential. If you have worked out in a generalist HR opportunity but would like to an HR operations role then we would certainly be keen to speak to you.

This is a great business with great people that love what they do. If you are professional but also able to work with good humour, you will fit right in!

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