Customer Service Representitive, French or Italian Speaking

Location
Basingstoke, England
Salary
£10.00 - £11.00 per hour
Posted
17 Oct 2019
Closes
24 Oct 2019
Ref
14055184/001
Contact
Dilara Ozmelek
Job Type
Advisor
Contract Type
Interim
Hours
Full Time

A great chance to work within a diverse and friendly team who work hard, but have fun.

You must be able to speak and write fluently in Italian or French.

Client Details

A global, well-established jewellery brand.

Description

Answering inbound inquiries over the phone and through email and ensuring to update the customer database.

Responding to the inquiries in a timely manner, and prioritising any urgent queries.

Having a creative response and thinking outside the box when having to resolve any issues or concerns.

Maintaining an accurate standard for all work and order entries.

Probing the customer with questions to overcome objections.

This position has a weekly schedule where you must be able to work anytime Sunday through Saturday between 8 am to 6 pm.

Profile

Experience in customer service is essential.

Polite and professional manner on the phone and strong written communication skills.

Takes responsibility for their work and likes to overcome challenges with a positive attitude.

Comfortable using Microsoft Office and the Internet.

Good problem solving and decision making skills.

An enthusiastic outlook and enjoys being involved in the team.

Job Offer

Free soft drinks and coffee/tea machine.

Pool and football table.

Great incentives awarded when achieving targets.

A diverse hardworking team that has a good team spirit.

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