Customer Service Advisor x 2
- Employer
- Page Personnel
- Location
- Birmingham, England
- Salary
- Up to £17000 per annum
- Closing date
- 24 Oct 2019
View more
- Sector
- Healthcare
- Contract Type
- Permanent
- Hours
- Full Time
- Job Type
- Occupational Health, Advisor
Job Details
Exciting opportunity to join an established private healthcare organisation as a customer service advisor
Client Details
My client is a leading cosmetics surgery group who have an urgent requirement for two customer services advisors in Birmingham
The ideal candidate will be customer focused and have previous successful background in a contact centre.
Description
Maximise sales opportunities; identify customer needs, provide appropriate solutions
Optimise enquiry to booking conversion rates, repeat booking and attendance rates, by thoroughly screening enquiries, demonstrating excellent product knowledge
Respond to customer enquiries efficiently, meeting SLA's; (incoming/outbound telephone calls, social media, web, email and post)
Handle all enquiries with empathy and professionalism to provide an exceptional customer service
Inform customers of the general suitability and implications of treatments so patients can make an informed decision that protects their safety and promotes a positive outcome
Ensure a smooth journey for patients, liaise and maintain strong relationships with colleagues throughout the company, providing appropriate, accurate information as required
Maintain professional competence, keep up to date with product and service changes
Profile
Excellent customer service skills
Good verbal and written communication skills
Previous contact centre experience with working knowledge and demonstrable competence in the use of contact centre technologies (ideally)
Proven ability to work within a team to support colleagues to deliver sales and service objectives
Excellent product knowledge, ideally with industry knowledge
High attention to detail with a focus on quality
Problem solving skills - Confident handling potentially sensitive situations
Flexible, ability to multi-task whilst maintaining accuracy
Self-motivated, enthusiastic and resilient
This role would suit someone who enjoys speaking to customers, establishing rapport, speaking with empathy and making a positive difference to your customers lives
Job Offer
Salary: £17,000.00 /year & Bonus
Performance related bonus
5% Pension contributions matched
Subsidised Private Healthcare
Discounted treatments for you and your family
Various benefits: phone insurance, taste cards, great price cinema tickets and more
This is a permanent position, working on a rota with some weekend work.
To apply for this position please submit your current CV.
Company
Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.
Here are just some of the job areas we specialise in:
- HR administrators
- HR officers
- HR assistants
- Payroll administrators
- HR advisors
- Learning & Development assistants
- Training administrators
- Organisational Development assistants
- Recruitment assistants
We recruit permanent, temporary and contract HR jobs.
If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:
- Dedicated, specialist consultants with strong industry knowledge
- The expertise and resources of our extensive global network
- A consultative approach to creating a successful placement
- Advice and support at every step of your job search
Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154
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