This is a fantastic opportunity to join a global organisation within the Manufacturing and Production industry. Their UK Head Office is based in Hertford and they are currently looking for a full time Customer Service Manager to join them on a permanent basis.

Client Details

The client is a multinational organisation within the Manufacturing and Production industry. They are currently seeking to appoint a Customer Service Manager on a permanent basis, to be based at their Offices in Hertford. The candidate will ideally have experience managing a team of 5-10 people, and also have experience overseeing Field Based/ Remote staff.

Description

• Create and maintain a pleasant working environment, ensuring high levels of organisational effectiveness, communication and safety
• Coordinate all tasks for the back office team
• First approval of invoices
• Weekly/ Monthly reporting
• Liaising with external suppliers
• Act as a coaching/ development resource to employees in the team
• Vacation and expenses approval, salary adjustments
• In cooperation with HR, perform approved recruitment according to defined procedures
• Support the functions in accordance with business initiatives and strategies to meet customer needs
• Keep management informed by developing, reviewing and analysing data and reports
• Continually promote best practice to be able to provide a high quality level of customer service

Profile

• Customer and Business-oriented
• Financial and commercial awareness
• Structured, self organised and self motivated
• Excellent communication and interpersonal skills
• Experience leading a team of 5-10 employees
• Experience overseeing Field based/ remote working staff
• Reporting experience
• Project management

Job Offer

A highly competitive salary, with enhanced benefits and a competitive bonus scheme. Parking is available.