Skip to main content

This job has expired

People Services Manager- Manchester (12months FTC)

Employer
PwC
Location
North West England
Salary
Competitive
Closing date
12 Dec 2019

View more

Sector
Professional Services
Contract Type
Permanent
Hours
Full Time
Job Type
HR (General)

Job Details

This is a great opportunity to join the management team of Workplace and Secretarial Services (W&SS) in the Manchester office as well as been part of a wider UK function. Leading the people elements of a growing support team made up of over 100 onsite and virtual individuals, reporting directly to the W&SS Regional Leader as a key part of the Manchester team. Responsible for people management, resourcing, driving forward technology changes and stakeholder engagement, you will lead developing the services and quality of the teams in partnership with the local business and in line with the firm’s strategy.


About the roleLeadership/ People Management:

Working to develop and prioritise the people strategy applying new and changing technologies to ensure as a function we stay relevant and are future ready.

Drive quality through processes/interventions to recruit, develop and retain key talent in the region.

Drive engagement through activities and behaviours to encourage great team spirit and morale.

Create a culture of trust and openness through the sensitive and confidential handling of any employee relations issues.

Lead performance management and salary review cycle for the team in partnership with the W&SS Regional Leader to ensure fairness and consistency and take ownership for decisions made regarding rating and salary.

Invest in understanding the roles and skills of each member of your team and make time for each of them as individuals.

Coaching and creating an environment of continued professional development across the team.

Relationship Management:

Building up trusted relationships with key stakeholders in the region to monitor the effectiveness of the team and to understand any potential changes that may impact resource requirements.

Work in close partnership with business leaders through periods of transformation, ensuring that key stakeholders and team members are engaged with and understand change drivers.

Build a strong understanding of the overall business and key priorities of the firm and the region.

Participate in wider Internal Firm Services Projects and Programmes.

Operational Services:

Effective management and monitoring of the regions budget for support services.

Ensure effective management of resourcing across the Region using the skills of the Team Leaders (where they exist) to handle administration of operational resourcing issues – e.g. cover/holidays and absence management.

Ensure that all staff are fully up to date with all relevant policies and procedures and technology changes in order to be able to deliver outstanding client experience.


Requirements/attributes for the role
  • People Management experience with some knowledge of HR implications in managing teams.

  • Coaching and development experience of individuals and teams.

  • Strong influencing and communication skills and ability to build credible relationships with a broad range of stakeholders in sometimes challenging situations.

  • Interest and understanding of emerging technology and ability to influence behavioural change in the adoption and use of these.

  • Commercial with a strong customer service mindset combined with a creative approach to problem solving.

  • Must be flexible and adaptable and willing to undertake additional management responsibilities as directed by the Leader.

  • Team player who can work across both elements of Workplace and Secretarial Services.


  • Not the role for you?

    Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here www.pwc.com/uk/careers/experienced/apply

    Diversity

    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

    Learn more here www.pwc.com/uk/diversity

    Company

    Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

    We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

    For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

    Stay safe and stay connected in this rapidly changing world.

    PwC

    final

    What we do

    We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

    What we offer

    ‘Dress for your day’ policy

    At PwC our culture drives our success and gives us a sustainable advantage, and we want to create an environment where our employees feel empowered to work in a way that works best for them and help them become the best that they can be. To support our flexible work environment we’ve evolved our dress code policy to “dress for your day”. This reflects the trust we have in our employees to decide what they think is appropriate given their daily responsibilities.

    Flexible Talent Network/Flexible working

    We’re looking for talented professionals we can deploy on a recurring basis across all areas of  PwC, depending on our business needs. The way you work is up to you, whether that’s full-time, part-time, term-time or reduced hours, just let us know and we’ll try and match you to a suitable role. As well as wide ranging opportunities across our business, we have a specific need for qualified accountants to work during our busy season and a programme supporting those returning to work after a break.

    Our Flexible Talent Network video - https://www.youtube.com/watch?v=fhaNetNieV4

    As a leading professional services network we’re confident we can offer outstanding training and development opportunities, exposure to multi-disciplinary teams, and support from industry-leading experts. Discover where your talent could take you and join an employer focused on helping you reach your full potential.

    Take the opportunity of a lifetime!

    LI [square]   pwc link [square]   F [square]   T [square]   Instagram [square]   YT [square]

    Video content:

    Our values and behaviours    

    What do PwC do? 

    Dress for your day:  

    Get job alerts

    Create a job alert and receive personalised job recommendations straight to your inbox.

    Create alert