Service Operations Manager
- Employer
- Page Personnel
- Location
- Brighton, England
- Salary
- £36000 - £38000 per annum
- Closing date
- 13 Dec 2019
View more
- Sector
- Not for Profit/Charity
- Contract Type
- Contract
- Hours
- Full Time
- Job Type
- Organisational Development
Job Details
Service Operations Manager / Brighton / Financial Services
Client Details
A leading organisation based in Brighton are seeking a Service Operations Manager on a fixed term contract basis.
Description
As Service Operations Manager you will be responsible for:
- Ensure our third-party supplier deliver a high-quality service which enables all employers to comply with their automatic enrolment duties and in accordance with the contract
- Act as operational lead for services delivered by our third-party including customer support and compliance and enforcement
- Ensure the operational and performance controls are robust, fit for purpose, accurately reported and reach the required quality level, and there is evidence that service risks and issues are managed effectively
- Review operational MI to identify trends and provide a holistic view of the service performance and use this information to provide robust challenge
- Lead on management of service incidents and point of escalation for service issues and complaints
- Be responsible for identifying cost-saving opportunities and resource inefficiencies, driving through process improvements and design changes
- Manage senior stakeholders demonstrating control over the delivery of contracted services
Profile
- Professional and applied knowledge of contract and service management
- Understanding and interpreting contractual requirements
- Managing KPIs and SLAs in a commercial environment
- Managing external suppliers and internal stakeholder relationships
- Ability to analyse data and spot emerging trends to influence change
- Contract management, including managing performance, service and incident management
- Proactive, self-motivated and ability to work autonomously and where appropriate make decisions on behalf of the operation
- Ability to understand and interpret complex information
- Understanding of the automatic enrolment regulations
- Knowledge of working with outsourced customer support operations
- Ability to manage complex service activity in a supplier facing role
- Communication skills: verbal and written
- Negotiating skills, being able to influence outside of line management structure
- Proven track record of managing change, both personally and supporting others
Job Offer
18 month FTC
£38,000
Company
Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.
Here are just some of the job areas we specialise in:
- HR administrators
- HR officers
- HR assistants
- Payroll administrators
- HR advisors
- Learning & Development assistants
- Training administrators
- Organisational Development assistants
- Recruitment assistants
We recruit permanent, temporary and contract HR jobs.
If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:
- Dedicated, specialist consultants with strong industry knowledge
- The expertise and resources of our extensive global network
- A consultative approach to creating a successful placement
- Advice and support at every step of your job search
Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154
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