HR Services Coordinator - Workday

Brentford, England
£15 - £17 per hour
10 Sep 2020
23 Sep 2020
JN -092020-1228845
Emily Howley
Job Type
HR Administrator
Contract Type
Full Time

HR Services Coordinator (official title: HR Workforce Data Management Analyst)- a fast paced administrative role within a shared Service environment- processing employee changes and responding to employee and manager requests.

Client Details

A leading, global pharmaceutical company - Head Office in Brentford


HR Services Coordinator - Remote working until January - Temp Until June 2021 - Brentford

The HR Data Management Analyst provides essential HR support in the processing of employee data for the entire life cycle of an employee. From ensuring new hires are processed correctly, transfers are completed smoothly, any changes to an employees Terms and Conditions are administered securely and on time, to managing their leaving process. This role comprises of processing and reviewing a wide range of tasks on local systems (Workday-HRIS system) including documentation production, reporting and project support with various stakeholders, at all levels.

Will handle large amounts of complex data related to organizational restructuring projects

The HR Data Management Analyst will also be expected to support the HR Customer Support Consultants to address complex requests/enquiries, including troubleshooting where required, owning the enquiry to its conclusion.

Support the effortless experience for employees and managers reaching out to the HR Support Centre by working on business as usual activities, projects and initiatives.

* Supporting the life cycle of an employee through routine and complex Workday transactional processing and understand the downstream impact of transactions to other areas of the business eg: benefits, payroll etc

* Understanding information and be able to make independent judgments about transactions

* Production and auditing of supporting documentation

* Establishing and recommending improvements to processes to enhance excellent customer service

* Projects/restructures

* Provide key support to HR during key business cycles eg: annual review cycle

* Operational reporting

* Assisting the Customer Support Consultants to address complex requests/enquiries, troubleshooting where required

* Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect

* Work collaboratively with all stakeholders, ensuring the customer receives excellent customer service

* Be able to translate policies and procedures into practice, identify and recommend improvements

* Understand scope and deliverable(s) of projects

* Ensure data integrity and the quality of employee transactions are key to success. Understanding downstream effects as errors, lack of knowledge and/or quality input will create issues that are difficult, time consuming to resolve and costly to the HRCS Reputation

* Using knowledge of policies and procedures to be able to help troubleshoot issues by identifing route courses and ensure successful outcome

* Serve as a Subject Matter Expert on processes, transactions or projects

* Strong analytical thinking with an ability to work diligently to solve the issue at hand, using multiple systems and rely on independent thinking to solve problems

* Working closely with the HR Customer Service Consultant and/or the requester and will need to be able to provide and document updates during the investigation

The HR Data Management Analyst will need to be comfortable with:

* Interacting with different stakeholders of the business, of all levels within an international environment

* Identify whether it is appropriate for people to be given certain information requested based on the nature of the information

* Be able to interpret and communicate complex HR processes and policies and guide employees and managers effectively

* Restructure work taking place across multiple markets

* International Relocation of employees and working across with HR partners and COE's globally

* Cross border managers calling in about their direct reports or teams in the UK


HR Services Coordinator - Remote working until January - Temp Until June 2021 - Brentford

A Level or equivalent experience Area of Specialisation*

Experience working in either a HR or customer support/service environment

* Proficient in MS Office software (Word, Excel, PowerPoint)

* Excellent written (language/grammar) and verbal (listening/speaking) communication skills

* Ability to work either independently or as part of a team, in a fast paced, rapidly changing environment

* Knowledge and understanding of HR processes and procedures

* Excellent data gathering and analytical skills with critical attention to detail

* High level of integrity and ability to maintain confidentiality of information

* Ability to investigate, analyse root cause and effective problem solve

* Excellent time management, planning and organizational skills with an ability to work to tight deadlines

* Ability to understand detailed information and be able to make independent judgements regarding transactions

* Experience of Workday or other HRIS systems, online tools, and an understanding of the downstream impact of transactions to benefits, payroll etc

Ability to work with different stakeholders at all levels of the business

Job Offer

HR Services Coordinator

Remote working until January

Temp Until June 2021 (potential to extend)

£15-£17ph including holiday allowance

Head Office based in Brentford- parking on site