This is a fantastic opportunity to join a growing Pharmaceuticals firm as a German and English speaking Customer Service Advisor, initially on a 6 month Fixed Term Contract, however the role has potential to become permanent. The role will be based at home to start with until offices in Hemel Hempstead reopen.

Client Details

The client is a specialist in their field and are looking to add to their Customer Services team due to recent growth. They are looking for candidate who are fluent in both German and English (and ideally also Portuguese, Spanish and/or French) who have an extensive background in providing excellent Customer Service to B2B customers. If candidates have a background in Healthcare/ Pharmaceuticals industry this would be a bonus.

Description

• Answering the telephone in a professional manner
• Enter data into the system
• Reporting sales to regional managers
• Act as first point of call for external customer calls
• Take telephone, fax or email orders from direct customers and process the order to ensure timely delivery, receipt of order
• Send invoice and help to ensure prompt payment
• Record all sales and stock levels on spreadsheet for reporting
• Develop relationships with customers, buyers and distributors
• Understand needs and demands of customers to serve them better
• Process and where possible resolve and complaints and issues
• Maintain an accurate record for audit purposes
• Uphold company policy at all times

Profile

• Proactive, conscientious and able to meet deadlines
• Strong attention to detail
• Able to speak German and English fluently (additional languages such as French, Spanish or Portuguese would be a bonus)
• Excellent communication skills
• Be able to work from home for the foreseeable future
• Experience within a Customer Service role, ideally a contact centre dealing with inbound and outbound calls
• Experience working with B2B clients

Job Offer

A highly competitive salary (negotiable dependent upon experience) plus great benefits, including 25 days holiday (pro rata) plus a bonus.