Customer Service Adviser

Location
Reading, England
Salary
£24000 - £26000 per annum
Posted
08 Oct 2020
Closes
05 Nov 2020
Ref
JN -102020-1232249
Contact
Mark Norrish
Contract Type
Permanent
Hours
Full Time

Customer Service Adviser - Reading: All areas of B2B and B2C Customer Service assisting the business with growing customers' accounts through taking orders, up-selling additional and new products, mentioning promotions and providing excellent customer care.

Client Details

Customer Service Adviser - Reading: A rapidly growing and market leading IT and Technology sector organisation. This business have seen great growth over recent years and continue to do really well evenm in the current market.

A friendly environment, modern office and close to public transport this is a good place to build your career.

Description

  • Input weekly sales orders from the existing customer base via telephone, email, web & fax to a deadline
  • Up-sell by discussing new products, tasting kits, promotions etc.
  • Manage orders from input to invoicing including processing credits, ensuring all fields are completed on the system and updated as required
  • Respond to customer service issues completely to customer satisfaction
  • Dealing with both B2B and B2C customer service
  • Dealing with third party logistics
  • Answer in-bound telephone calls from customers
  • Work in partnership as with all stake holders in the business
  • Send sales confirmations and current promotions lines by email
  • Arrange collection/credit requests on system to company guidelines
  • Look for opportunities for customers to purchase more products from the business
  • Set up new accounts to company guidelines, advise customers of delivery information
  • Maintain a good understanding of catalogue products and promotions
  • Maintain company records, for effective marketing, procedure controls and legal requirements
  • Record communication to the customer in the system immediately upon receiving it
  • Check contact manager when speaking to customers to ensure you have up to date information

Profile

Customer Service Adviser - Reading:

  • Excellent telephone manner and customer skills
  • Flexible and adaptable approach
  • Good written English skills, able to write accurate emails without the use of templates
  • Understanding of Customer Service and its importance in business profit and efficiency
  • Able to prioritise workload and use own initiative
  • Team player

Qualifications/Experience Required:

  • Customer service experience required
  • Educated to GCSE level C or equivalent
  • Good understanding of Word/Outlook/Excel

Job Offer

£24,000 - £26,000 dependant upon experience + benefits