Service Administrator

Location
Brighton, England
Salary
£26000 - £27000 per annum
Posted
09 Oct 2020
Closes
06 Nov 2020
Ref
JN -102020-1237814
Contact
Nathan Jeffery
Job Type
People Analytics
Contract Type
Permanent
Hours
Full Time

Service Administrator / Brighton / Administrator / Financial Services

Client Details

A leading organisation based in brighton are seeking a Service Administrator on a permanent basis.

Description

As Service Administrator you will:

  • Work with the service and performance manager to ensure our third-party supplier operations are delivered in line with the contract and provide a good customer experience
  • Act as a point of contact for enquiries and issues in connection with the services (customer support, compliance and enforcement, complaints, declaration of compliance)
  • Raise and manage incidents through to closure
  • Be responsible for the completion of the quality and risk checks and provide a monthly report on themes and trends
  • Listen to customer calls and review correspondence to identify trends and opportunities for improvements to processes and customer experience
  • Drive implementation of improvements within our third party
  • Carry out investigations using customer relationship management (CRM) system and prepare briefings notes when issues arise
  • Review our third-party supplier performance in accordance with KPIs
  • Support projects including the smooth exit/transition of services from the current supplier

Profile

  • Ability to build effective working relationships with key stakeholders
  • Confidence to challenge
  • Knowledge of working in a customer focused environment
  • Knowledge of assimilating information from multiple sources to and presenting in a clear concise way
  • Excellent communication skills written and oral
  • Drive change and deliver improvements

Job Offer

£27,000 + benefits