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Service Administrator

Employer
Page Personnel
Location
Brighton, England
Salary
£26000 - £27000 per annum
Closing date
6 Nov 2020

View more

Sector
Local & National Government
Contract Type
Permanent
Hours
Full Time
Job Type
People Analytics

Job Details


Service Administrator / Brighton / Administrator / Financial Services

Client Details

A leading organisation based in brighton are seeking a Service Administrator on a permanent basis.

Description

As Service Administrator you will:

  • Work with the service and performance manager to ensure our third-party supplier operations are delivered in line with the contract and provide a good customer experience
  • Act as a point of contact for enquiries and issues in connection with the services (customer support, compliance and enforcement, complaints, declaration of compliance)
  • Raise and manage incidents through to closure
  • Be responsible for the completion of the quality and risk checks and provide a monthly report on themes and trends
  • Listen to customer calls and review correspondence to identify trends and opportunities for improvements to processes and customer experience
  • Drive implementation of improvements within our third party
  • Carry out investigations using customer relationship management (CRM) system and prepare briefings notes when issues arise
  • Review our third-party supplier performance in accordance with KPIs
  • Support projects including the smooth exit/transition of services from the current supplier

Profile

  • Ability to build effective working relationships with key stakeholders
  • Confidence to challenge
  • Knowledge of working in a customer focused environment
  • Knowledge of assimilating information from multiple sources to and presenting in a clear concise way
  • Excellent communication skills written and oral
  • Drive change and deliver improvements

Job Offer

£27,000 + benefits

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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