Customer Service Representative

Location
City of Preston, England
Salary
£18000 - £22000 per annum
Posted
16 Oct 2020
Closes
13 Nov 2020
Ref
JN -102020-1239000
Contact
Emma Pyle
Job Type
Advisor
Contract Type
Contract
Hours
Full Time

An exciting opportunity for a Customer Service Representative (6 Month FTC) to join a close-knit team that take pride in their ability to deliver a first-class service to our customers company. You will be responsible for interacting with customers on both inbound and outbound telephone calls and e-mails, providing excellent customer service while also achieving performance and quality metrics set out by the business.

Client Details

Our client is a leading company within the insurance industry, based in Preston. Looking for a enthusiastic individual to join a great time, in providing excellent Customer Service.

Description

The Customer Service Representative will be required to:

  • Embrace and encourage the company culture among your peers
  • Interact with customers ensuring they are treated fairly every time
  • Promote and sell insurance products to customers on both inbound and outbound calls
  • Promote and sell ancillary products to customer ensuring it is suitable for their needs
  • Perform mid-term adjustments at customer request via both inbound and outbound phone calls

Profile

The Customer Service Representative will have/be:

  • Excellent rapport building skills
  • Excellent customer services skills
  • The ability to cross sell suitable products to our customers
  • Basic Microsoft Office skills
  • Insurance products provided by Fish Insurance
  • Compliance requirements of the role

Job Offer

6 Month FTC + Competitive + excellent benefits