Customer Services Executive

Location
Wilmslow, England
Salary
Temp - Perm
Posted
09 Nov 2020
Closes
07 Dec 2020
Ref
JN -112020-1553088
Contact
Leanne Weir
Job Type
Advisor
Contract Type
Interim
Hours
Full Time

Customer Services role working for a leading Retailer

Client Details

Our client, based in Wilmslow, is a forward thinking business who prides themselves in world class service. A great opportunity for a Customer Service Executive to join a business where they develop and grow their staff

Description


Respond to customer enquiries via email, live chat, phone and social media channels
Process telephone orders and capture payment details
Answers pre order enquiries
Resolves post order enquires and complaints
Provides technical assistance to customers placing orders on the website
Communicates information about the company's products and services
Accurately records reasons for customer contacts

Profile

The successful candidate will be/have:

* Experience in a Customer Service environment preferably within a Contact Centre is essential
* Zendesk experience
* Minimum 3 GCE's grade A-C equivalent or above including English and Maths or 5 years demonstrable work experience
* Good written and verbal communication
* Ability to work on own initiative and as part of a team
* Understands the need for confidentiality and compliance with legislation

Job Offer

Temporary to Permanent job

Salary when permanent £20,000 per annum

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