Michael Page Human Resources

HR Services Manager

Nottingham, England
£42000 - £48000 per annum + benefits
10 Nov 2020
08 Dec 2020
JN -112020-1553491
Simon Johnson
Job Type
HR Manager
Contract Type
Full Time

Excellent newly-created role working for a highly successful business. Autonomous position responsible for the delivery of HR operational excellence through continuous improvement of processes, policies, procedures, systems and effective HR administration.

Client Details

A highly-successful, market-leading service provider with a mix of blue- and white-collar workers operating across the UK.


  • Responsible for managing a small HR Central Services team delivering the effiicient delivery of employee life cycle activities, including vetting and onboarding, sickness, absence, disciplinaries, grivancies, pay and reward
  • Effective team management, setting clear objectives with a focus on skills and knowledge development, and ensuring that work is correctly prioritised to deliver the best possible service
  • Ensure the continuous, regular improvement and update of all HR processes, procedures and policies including the employee handbook
  • Lead on the implemenation of a new HRIS, including roll-out, training and ongoing system maintenance.
  • Collaborate with the HR Business Partners to quickly resolve Employee Relations queries
  • Develop strong relationships with people managers and employees whilst ensuring the effective and consistent application of ER policies and procedures
  • Collaborate effectively with the Payroll & Finance team to ensure the accurate delivery of monthly payroll and benefit processes including sick, maternity/paternity, and holiday pay types
  • Operate as the point of escalation for any HR Central Services issues, ensuring prompt and satisfactory resolutions are achieved
  • Collate and utilitise relevant people metrics to ensure continuous improvement and that data-led decisions are taken


In order to be successful in this role, you will possess:

  • HRIS implementation and management experience
  • A track record of managing an HR shared services / operations team in a fast-paced environment to deliver excellent service to the business
  • The ability to thrive under pressure in a fast-paced environment
  • Strong generalist HR experience with some knowledge of and exposure to Payroll processes
  • A relevant HR qualification or equivalent experience
  • Strong written and verbal communication skills

Job Offer

  • Competitive salary plus benefits
  • Excellent working environment with a hybrid office-remote working model
  • A newly-created, autonomous role in a successful business
  • Inspirational and supportive leadership

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