In this role you will act as the first point of contact between the clients and contractors. You will be required to schedule various appointments between the two, report any progress with live jobs, and deliver high levels of customer service throughout.

Client Details

The client is a large, well known business. This opening is within their Facilities Management and Help desk team.

Description

• Allocating jobs to various contractors
• Preparing work packs if needed
• Logging calls from customers and transferring the job on to the help desk systems
• Dealing with any enquiries from customers
• Keeping track of any live jobs and their progress, pushing jobs along where necessary or requesting an extension
• Ordering any parts needed for each job
• Keeping an eye on contractors punctuality, overtime and sickness

Profile

As a successful candidate you will need over a years experience in a Help desk, Facilities or Scheduling role.

• Previous experience within a similar environment
• An excellent telephone manor
• Good knowledge of IT systems and able to pick up new software skills
• Strong organisation and time management skills
• Available at short notice (Either immediately available or with a 1 week notice period)

Job Offer

You will be paid a competitive salary, on a weekly basis. You will be working for a successful company who offer free parking on site and good working hours. You will even have an early finish on Fridays!