Client Services Director / HR Shared Service Director

Location
West Midlands, England
Salary
£85000.00 - £95000.00 per annum + Car, Bonus
Posted
25 Nov 2020
Closes
02 Dec 2020
Ref
JN -112020-155876
Contact
Nathan Smith
Contract Type
Permanent
Hours
Full Time

Client Services Director / Shared Service Delivery Director
West Midlands
Up to £95k + Car Allowance + Bonus

I am currently working with a renowned company based in the West Midlands that is looking for a Service Delivery Director who will be accountable for the strategic relationship development and operational service delivery provided to a key account within professional services.

Key responsibilities:

*Managing a large service delivery team
*Partner with the business to develop strategy and process that will enable the business strategy.
*Understand the main drivers, dynamics, and direction of the account.
*Ensure client invoicing is undertaken in accordance with contract terms and timescales.
*Act as point of referral for escalation of client issues.
*Ensure regular service/performance reviews are performed with the client at all levels.
*Create, manage and maintain the strategic and operational relationship with the account leaders.
*Ensure that the business is managing the account in a compliant manner, managing and controlling audit and quality processes.
*Identify and drive new opportunities within the account.
*Introduce new products and business lines into the Account.
*Constantly recognise opportunities for improving profitability in a partnership way and influencing way.
*Drive performance, quality of service, cost of delivery, and compliance by providing and monitoring KPI's on all aspects of the service across the account.
*Ensure business is properly controlled in terms of financial reporting and risk management.
*Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements e.g. statutory, reporting, tax etc).
*Identify and eliminate non-value-added services /activities at every level within the business operation.

What skills we are looking for:

*Extensive service and operational leadership experience essential.
*Experience effectively managing enterprise level business clients.
*Experience within a B2B outsourcing environment.
*Exposure to Payroll, HR or a related service ideal
*A clear vision of service excellence and how to achieve this.
*A strong commercial focus with the proven ability to achieve challenging performance targets.
*Ability to engage with employees and internal/external stakeholders across all levels.
*Capability to multi-task and determine priorities.
*Ability to deal with competing conflicts, improve quality and reduce costs.
*Experienced in managing a high-profile account within professional services.
*Experience as a Client Services Director, Senior Account Director, HR Shared Service Director, would be an advantage.

Client Services Director / Shared Service Delivery Director
West Midlands
Up to £95k + Car Allowance + Bonus

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

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