As a Help Desk Support Officer your main objective is to deal with incoming queries from systems users in a timely manner. There are various activities that need to be completed , including user support, document management and audit tracking.

Client Details

Our client is a leading company within the IT industry, based in Salford Quays. The Procurement Services team provide guidance and support to NHS customers, enabling the implementation of improvements through a suite of modular procurement Services.

Description

The Successful Help Desk Support Officer key responsibilities will include:

• Respond to, and resolve queries, taking action as appropriate to identify any preventative measures and process improvements if required
• Data Validation, and excellent attention to detail - Can plan and prioritise their own workload
• Excellent interpersonal and communication skills at all levels
• Able to investigate and resolve issues thoroughly, providing root cause analysis
• Available to be flexible and deviate from a set working pattern at short notice should the business need require
• Excellent PC skills and familiar with using Microsoft word, Excel and the ability to input data and produce basic spreadsheets
• Effective time management and can work to targets and within set guidelines
• Extract and analyse data to ensure accuracy often using spreadsheets
• Liaise with external Suppliers
• To provide support to manager/team/other teams as required.
• To comply with regulatory requirements where applicable.
• Keep accurate and up to date records for audit purposes

Profile

The Successful Help Desk Support Officer will have/be:

• High standard of Education in English and Maths, preferably with GCSE level A-C
• A minimum of one years' experience within a helpdesk or call centre environment
• Experience in dealing with customer/client service facing environment
• Experience with handling challenging telephone calls and written computer-based communication (emails, live chat)
• Excellent interpersonal and communication skills at all levels
• Able to investigate and resolve issues thoroughly, providing root cause analysis
• Available to be flexible and deviate from a set working pattern at short notice should the business need require
• Excellent PC skills and familiar with using Microsoft word, Excel and the ability to input data and produce basic spreadsheets
• The ability to multitask
• Effective time management and can work to targets and within set guidelines
• Attention to detail in record keeping.

Job Offer

Immediate Start + Excellent company + £10.42 p/h