Quality Assurance Assistant/ Junior Technical Manager

Location
Hemel Hempstead, England
Salary
£30000 - £35000 per annum
Posted
04 Jan 2021
Closes
01 Feb 2021
Ref
JN -122020-1731212
Contact
Sonia Shah
Job Type
Technician
Sector
FMCG
Contract Type
Contract
Hours
Full Time

This is a fantastic opportunity to join a growing, global FMCG brand based in Hemel Hempstead. They are currently looking for an experienced Quality Assurance Assistant/ Junior Technical Manager to start ASAP to cover maternity leave. Candidates will ideally have a background within FMCG, and have experience working closely with Retailers and their product specification process. Experience with complaints handling and analysis will also be desirable.

Client Details

The client is a market leader within the FMCG industry who provide products to major retailers on a global scale. They are currently looking for someone to join their Technical department as a Quality Assurance Assistant/ Junior Technical Manager on 6 month FTC covering maternity leave. The role has possibility for extension. Candidates must live locally to Hemel Hempstead as the role will require some office working.

Description

  • Update QA database weekly for all complaints
  • Liaise with site Quality for all complaints and feedback to the customer
  • Keep customer specification systems up to date
  • Work closely with internal and external customers to manage expectations
  • Interact with internal customers and manage company expectations to customers in light of product changes and specifications
  • Attend technical reviews with customers, discussing KPIs, Benchmarking, Surveillance Testing and Complaints analysis
  • Keep up to date with customer specification systems
  • Handle any complaints effectively and investigate where necessary

Profile

  • Experience working closely/ within quality assurance
  • Ideally experience working within FMCG
  • Ideally technical experience within product specification
  • Experience working within private label market
  • Excellent communication and interpersonal skills
  • Computer literate

Job Offer

A highly competitive salary, excellent benefits

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