Help Desk Support Officer

Location
Salford, England
Salary
£10 - £10.42 per hour
Posted
06 Jan 2021
Closes
03 Feb 2021
Ref
JN -112020-1557828
Contact
Emma Pyle
Job Type
Advisor
Sector
Public Sector
Contract Type
Interim
Hours
Full Time

As a Help Desk Support Officer your main objective is to deal with incoming queries from systems users in a timely manner. There are various activities that need to be completed , including user support, document management and audit tracking.

Client Details

Our client is a leading company within the IT industry, based in Salford Quays. The Procurement Services team provide guidance and support to NHS customers.

Description

The Successful Help Desk Support Officer key responsibilities will include:

  • Respond to, and resolve queries, taking action as appropriate to identify any preventative measures and process improvements if required
  • Data Validation, and excellent attention to detail - Can plan and prioritise their own workload
  • Excellent interpersonal and communication skills at all levels
  • Able to investigate and resolve issues thoroughly, providing root cause analysis
  • Available to be flexible and deviate from a set working pattern at short notice should the business need require
  • Excellent PC skills and familiar with using Microsoft word, Excel and the ability to input data and produce basic spreadsheets
  • Effective time management and can work to targets and within set guidelines
  • Extract and analyse data to ensure accuracy often using spreadsheets
  • Liaise with external Suppliers
  • To provide support to manager/team/other teams as required.
  • To comply with regulatory requirements where applicable.
  • Keep accurate and up to date records for audit purposes

Profile

The Successful Help Desk Support Officer will have/be:

  • High standard of Education in English and Maths, preferably with GCSE level A-C
  • A minimum of one years' experience within a helpdesk or call centre environment
  • Experience in dealing with customer/client service facing environment
  • Experience with handling challenging telephone calls and written computer-based communication (emails, live chat)
  • Excellent interpersonal and communication skills at all levels
  • Able to investigate and resolve issues thoroughly, providing root cause analysis
  • Available to be flexible and deviate from a set working pattern at short notice should the business need require
  • Excellent PC skills and familiar with using Microsoft word, Excel and the ability to input data and produce basic spreadsheets
  • The ability to multitask
  • Effective time management and can work to targets and within set guidelines
  • Attention to detail in record keeping.

Job Offer

Immediate Start + Excellent company + £10.42 p/h + Temp- Perm Opportunity

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